Mortgage Loan Officer — Team Leader & Client Advocate

NOVA® Home Loans; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Discount

Paid Time off

Health/Dental/Vision/Life/Disability Insurance

401(k) with an employer match

Health Savings Account with employer contribution

Employee Assistance Program

Job summary

NOVA® Home Loans is seeking a leadership role focused on delivering exceptional customer service throughout the loan process. The position requires managing a team, ensuring compliance with regulations, and fostering client relationships to support business growth.

A High School Diploma is required, with a preference for a bachelor’s degree. Ideal candidates should possess a valid Loan Originator License and have 2-3 years of management experience in the mortgage industry.

Benefits include a comprehensive healthcare package, paid time off, and a 401(k) with employer matching.

Qualifications

• 2-3 years of experience in a management or supervisory role.
• Preferred: 2 years of experience in the mortgage industry.
• Preferred: 2 years of experience in a customer service-focused role.

Responsibilities

• Manage all aspects of the loan process from application to closing.
• Ensure adherence to regulatory compliance and company procedures.
• Oversee team marketing and grow the client base.
• Conduct industry research to support decision-making.

Skills

Customer service orientation

Leadership ability

Excellent communication skills

Knowledge of mortgage regulations

Education

High School Diploma or GED

Bachelor’s degree in a related field

Valid Loan Originator License

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

NOVA® Home Loans is seeking a leadership role focused on delivering exceptional customer service throughout the loan process. The position requires managing a team, ensuring compliance with regulations, and fostering client relationships to support business growth.

A High School Diploma is required, with a preference for a bachelor’s degree. Ideal candidates should possess a valid Loan Originator License and have 2-3 years of management experience in the mortgage industry.

Benefits include a comprehensive healthcare package, paid time off, and a 401(k) with employer matching.