Loan Officer

NOVA® Home Loans; Gilbert (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Discount

Paid Time off

Health/Dental/Vision/Life/Disability Insurance

401(k) with employer match

Health Savings Account with employer contribution

Employee Assistance Program

Job summary

NOVA® Home Loans in Gilbert, Arizona seeks a dedicated Loan Management Supervisor to oversee loan processes and ensure exceptional customer service. You will lead a team while maintaining compliance and managing client relations.

The ideal candidate will have management experience, strong communication skills, and a valid Loan Originator License. We offer a comprehensive benefits package including health insurance, 401(k) matching, and paid time off.

Qualifications

• 2-3 years of experience in a management or supervisory role.
• Preferred: 2 years of experience in the mortgage industry.
• Preferred: 2 years of experience in a customer service-focused role.

Responsibilities

• Deliver exceptional customer service throughout the loan process.
• Serve as quality control and compliance supervisor for the team.
• Oversee team marketing and advertising efforts.
• Conduct industry research to support informed decisions.
• Supervise team members, including handling performance appraisals.

Skills

Client service orientation

Leadership and influencing

Organizational skills

Communication skills

Education

High School Diploma or GED required; Bachelor's preferred

Valid Loan Originator License

Tools

Microsoft Word

Excel

Outlook

Job description

Core Values

PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

Qualifications

• A High School Diploma or GED is required, with a bachelor’s degree in a related field preferred.
• Equivalent education and relevant work experience may be considered.
• Must hold a valid Loan Originator License and maintain it in good standing.
• Requires 2-3 years of experience in a management or supervisory role.
• Preferred: 2 years of experience in the mortgage industry.
• Preferred: 2 years of experience in a customer service-focused role.

Responsibilities

• Deliver exceptional customer service, managing all aspects of the loan process from application to closing, ensuring timely communication, and providing required documentation promptly.
• Serve as quality control and compliance supervisor for the team, ensuring adherence to relevant regulations and company procedures.
• Oversee team marketing and advertising efforts to grow the client base, including creating or coordinating print ads, public relations initiatives, and product campaigns.
• Conduct in-depth industry research on regulatory requirements, market strategies, audience development, and industry trends to support informed decision‑making.
• Direct and supervise team members, including loan officer assistants and clerical staff, handling performance appraisals, promotions, and other HR functions.
• Exercise sound judgment in loan decisions, ensuring comprehensive knowledge of products, client needs, and regulatory requirements.
• Manage each loan from application through to closing, coordinating all client communications and supervising loan personnel.
• Gather and analyze client financial information to recommend products that best meet their needs; advise on the benefits and drawbacks of different financial products.
• Build business relationships and develop referral networks to identify prospective clients.
• Guide and pre‑qualify potential clients, ensuring accurate application information and advising on loan feasibility and available financial products.
• Collect and verify supporting documentation, including credit history, financials, and compliance with all loan terms and guidelines.
• Obtain and lock in precise loan terms, communicate these to clients, and review HUD‑1 documents for accuracy prior to closing.
• Stay current with product offerings, underwriting guidelines, market trends, and emerging loan and financial products.
• Ensure full compliance with all mortgage lending laws, rules, and regulations.
• Lead recruitment, onboarding, and training efforts in collaboration with Human Resources.
• Provide input on hiring, advancement, disciplinary actions, and promotions for team members.
• Perform tasks that support NOVA’s management and business operations.
• Complete additional responsibilities as assigned.

Leadership and Growth

• Leadership and influencing skills, strong ability to partner and work in a collaborative team environment.
• Strong client service orientation, ability to work independently and as part of a team, excellent organizational skills, and excellent oral and written communication skills.
• Knowledge of, and strict compliance with, all applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
• Able to maintain high level of confidentiality regarding private, trade secret and/or proprietary information.
• Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage tracking software.
• Excellent responsiveness to customers and NOVA personnel.

Benefits Offered

NOVA benefits to full‑time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program.

Equal Opportunity Statement

NOVA® Home Loans is an equal opportunity employer, substance‑free workplace, and complies with the Americans with Disability Act regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.