Mortgage Loan Officer II – Consumer Direct & Refi Expert

Carrington Mortgage Services, LLC; Chandler (AZ); On-site; USD 125,000 - 300,000; Full time

Benefits offered by this job

Healthcare plans for you and family

401(k) match 50% of first 4%

Discount portal access

Customized training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation hours

Job summary

Carrington Mortgage Services, LLC in Chandler, AZ is seeking a Loan Officer II in Consumer Direct inside sales to advise customers on mortgage options and guide them through refinance or home equity processes.

You'll work with leads, ensure documentation, adhere to lending guidelines, and coordinate with partners to deliver a seamless file flow while staying compliant with state and federal regulations.

Qualifications

• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN and HELOC products.
• Knowledge of refinance transactions.
• Knowledge of Carrington’s underwriting guidelines or ability to learn quickly.
• Ability to learn Carrington’s loan origination system and related tools.
• Proficient with mortgage origination software and tech.
• Strong customer service mindset and regulatory compliance.

Responsibilities

• Prospect, connect, and build rapport with customers via outbound/inbound calls.
• Guide customers to best mortgage products by assessing needs and documents.
• Follow up to ensure high level of service and smooth file flow.
• Adhere to disclosure requirements with customers via phone, email, and SMS.
• Collaborate with partners to expedite file processing and closing.
• Stay resilient and adaptable to mortgage industry changes and customer needs.
• Maintain compliance with applicable mortgage lending laws.
• Perform other duties as assigned.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Tools

Carrington loan origination system

Leads 360 CRM

DU / LP

Appraisal Management Software

Job description

Carrington Mortgage Services, LLC in Chandler, AZ is seeking a Loan Officer II in Consumer Direct inside sales to advise customers on mortgage options and guide them through refinance or home equity processes.

You'll work with leads, ensure documentation, adhere to lending guidelines, and coordinate with partners to deliver a seamless file flow while staying compliant with state and federal regulations.