Mortgage Loan Officer Assistant

United Community Banks Inc.; Tuscaloosa (AL); On-site; USD 51,577,000 - 68,053,000; Full time

Job summary

United Community Banks Inc. is seeking a Mortgage Loan Officer Assistant to support our Mortgage Loan Originator and sales team.

You will help move borrowers through the loan process with sales support, document collection, and end-to-end follow-through. Responsibilities include coordinating with processing and underwriting, maintaining the MLO database, handling communications, and ensuring compliance with FNMA/FHLMC, FHA, VA, and other programs.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience as a loan coordinator, loan originator assistant, or processor.
• Active NMLS license.
• Proficiency in Microsoft Office.
• Strong internet research skills and comfort using online tools.

Responsibilities

• Monitor loan files and ensure efficient, accurate processing through closing.
• Organize and track active loans as directed by the MLO.
• Obtain borrower applications and assist with pre-qualification.
• Deliver superior customer service to borrowers and partners.
• Complete and review required forms; collect documentation and fees.
• Submit files to underwriting and ensure compliance and accuracy.
• Manage inbound calls for the MLO and ensure professional communication.
• Maintain the MLO database and coordinate submissions to processing and closing.
• Assist with pricing scenarios and rate locks.
• Provide loan status updates to borrowers and maintain pipeline visibility.
• Learn and utilize internal mortgage technology and loan systems.
• Maintain strong working knowledge of FNMA/FHLMC, FHA, VA, USDA, and other mortgage programs.
• Follow all federal and state lending compliance guidelines.

Skills

Customer service

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Encompass

Mortgage Returns

Job description

Overview

United Community is seeking a highly organized and customer-focused Mortgage Loan Officer Assistant. As a Mortgage Loan Officer Assistant, you will support our Mortgage Loan Originator (MLO) or Sales Manager. In this role, you will help move prospective clients through the loan process by providing sales support, loan coordination, document collection, customer service, and end-to-end follow-through. Your work will directly increase MLO productivity and contribute to an exceptional borrower experience.

What You’ll Do

• Monitor loan files and ensure efficient, accurate processing through closing
• Organize and track active loans as directed by the MLO
• Obtain borrower applications and assist with pre-qualification
• Deliver superior customer service to borrowers and partners
• Complete and review required forms; collect documentation and fees
• Submit files to underwriting and ensure compliance and accuracy
• Manage inbound calls for the MLO and ensure professional communication
• Maintain the MLO database and coordinate submissions to processing and closing
• Assist with pricing scenarios and rate locks
• Provide loan status updates to borrowers and maintain pipeline visibility
• Learn and utilize internal mortgage technology and loan systems
• Maintain strong working knowledge of FNMA/FHLMC, FHA, VA, USDA, and other mortgage programs
• Follow all federal and state lending compliance guidelines

Requirements For Success

• High School Diploma or equivalent
• 2+ years of experience as a loan coordinator, loan originator assistant, or processor
• Active NMLS license
• Proficiency in Microsoft Office
• Strong internet research skills and comfort using online tools

Preferred:

• Associate’s or Bachelor’s degree
• Experience with Encompass and Mortgage Returns
• Knowledge of FNMA/FHLMC, FHA, VA, USDA, and other current mortgage loan products

Conditions of Employment

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

FLSA Status: Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $18.00 - USD $23.75 /Hr.