Mortgage Loan Officer

TowneBank Mortgage; Glen Allen (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Resources needed to succeed

Advanced technology

Innovative marketing

Job summary

A community-focused mortgage company is seeking a Loan Officer to provide exceptional service to applicants and prospective customers. Responsibilities include originating VA, FHA, Conventional, and VHDA loans, managing a pipeline of loans, and maintaining referral business sources. The ideal candidate will possess strong interpersonal skills, attention to detail, and a proven sales record. This position offers competitive benefits, advanced technology, and ongoing training opportunities.

Qualifications

• At least 1 year experience originating VA, FHA, Conventional and VHDA loans.
• Proven sales record based on closed loan production.
• Currently possess sources of referral business.

Responsibilities

• Provide service to applicants seeking home loans.
• Complete applications and gather documentation.
• Review and complete regulatory disclosures with customers.
• Maintain and generate new sources of referral business.

Skills

Experience with VA, FHA, Conventional, and VHDA loans

Proven sales record

Strong interpersonal skills

Self-motivated

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Encompass origination software

Job description

Serving Others. Enriching Lives.

Our member‑centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated mortgage professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

Join us at TowneBank Mortgage!

About Us

Inspired by our hometown roots, TowneBank Mortgage is committed to providing our borrowers with a personalized mortgage experience. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. TowneBank Mortgage provides the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.

Essential Responsibilities

• Provides service to applicants and prospective customers seeking home loan, including interviewing, pre‑qualification and pre‑approval.
• Completes application and gathers supporting documentation.
• Reviews and completes regulatory disclosures with customer.
• Maintains existing and generates new sources of referral business.
• Quotes interest rates and secures pricing through the Secondary Marketing Department on behalf of the Customer.
• Collects required application fees.
• Inputs application data into Loan Origination Software (LOS).
• Utilizes automated underwriting systems (AUS) to obtain credit recommendations.
• Communicates with customers, both internal and external, regarding the status of the loan and relays information to all interested parties.
• Communicates with all parties in a professional and courteous manner.
• Manages your pipeline of loans to verify accuracy of the current loan status.
• Acknowledges and abides by TowneBank Mortgage Policies and Procedures.
• Mentors other Loan Officers.
• Relays to Senior Management any industry changes or trends that may be of interest to them.
• Participates in TowneBank, TowneBank Mortgage, and area association events.
• If in one of our joint ventures, actively participates in all aspects of the Real Estate Office sales meetings and office functions.
  • Prepares Mortgage Minutes for presentation at each sales meeting.
  • Provides on‑going training for the real estate agents (lunch and learns).
  • Works closely with the Broker/Sales Manager.
• Attends Loan Officer Meetings.
• Represents the bank with active participation in approved community outreach functions for the purpose of enhancing our image and developing new business opportunities.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti‑Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Skills & Experience You’ll Need

• Has at least 1‑year experience originating VA, FHA, Conventional and VHDA loans.
• Has a proven sales record based on closed loan production.
• Currently possess sources of referral business for purchase transactions.
• Has a High School Diploma or equivalent.
• Has an awareness of FNMA/FHLMC, FHA, VA and VHDA underwriting guidelines.
• High degree of personal integrity.
• Self‑motivated.
• Strong interpersonal skills.
• Attention to detail.

Bonus Points If You Have

• Working knowledge of Microsoft Office products.
• Working knowledge of Encompass origination software.

What We Offer

• Competitive benefits
• Resources needed to succeed
• Advanced technology
• Innovative marketing
• Excellence in operations

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.