Mortgage Loan Officer

Michigan First Credit Union; Okemos (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Very competitive pay

401(k) match

Job summary

Michigan First Credit Union is seeking a Mortgage Loan Officer for our Michigan First Mortgage Office in Okemos, MI. You will report to the Loan Center Manager and drive client engagement to grow the mortgage portfolio.

Ideal candidates are sales‑oriented with strong client service and communication skills, able to develop community relationships and guide customers through the loan process from pre-qualification to closing.

Qualifications

• High school diploma or BA preferred.
• Experience in financial software or sales is a plus.
• Strong communication and self-motivation qualities.
• Detail oriented with ability to present information clearly.

Responsibilities

• Advise and educate clients on home buying or refinance and mortgage needs.
• Meet mortgage loan standards by contributing information to plans and reviews; support production, quality and service standards.
• Prepare credit information to establish qualifying range based on assets, credit, and income.
• Maintain records of credit transactions and daily loan activity.
• Develop community relationships to attract mortgage loan applications, especially with real estate professionals.
• Coordinate loan documentation and scheduling of closings.
• Demonstrate interpersonal and persuasive skills in client interactions.
• Be an ambassador of The Michigan First Way in daily responsibilities.

Skills

Mortgage loans

Client relationships

Credit analysis

Sales oriented

Interpersonal skills

Financial software

Detail oriented

Communication skills

Office equipment

Social media lead gen

Education

BA in Finance

Tools

Financial software

Job description

Location : Address

3544 Meridian Crossing Drive, Suite 140

Location : City

Okemos

Location : Postal Code

48864

Responsibilities

We are currently seeking a Mortgage Loan Officer to join our Michigan First Mortgage Office. The person in this position will report to the Loan Center Manager.

Job Summary

Our Mortgage Loan Officers strive to make an impact on their clients' lives by providing the most up to date mortgage information in order to help them meet their financial goals. This would involve increasing a clients' mortgage loan portfolio by developing business contracts; attracting mortgage customers, completing mortgage loan process and closing. We are looking for outgoing sales oriented applicants with uncanny client service ability.

Key Job Responsibilities

• Advise and educate clients on the home-buying or refinance process and how to better manage their mortgage needs.
• Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements.
• Assists in the preparation of credit information necessary to establish qualifying range, including such factors as applicant's assets, credit experience, and income, based on predetermined standards.
• Keeps record on file of credit transactions, inquiries, pending loans, Loan Activity report by representative, and Daily Loan Listing.
• Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
• Completes mortgage loans by monitoring collection, verification and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.
• Excellent interpersonal and persuasion skills.
• Ability to perform functions in an accurate and timely manner.
• Perform other duties as assigned.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our ISMs in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member's Experience Counts) in day-to-day responsibilities when communicating with members only.

Qualifications

• High school diploma, BA degree in Finance, Accounting or Economics preferred.
• Previous experience in financial software or sales is a plus.
• Passion, great communication skills, self-motivation, positive and competitive attitude.
• Detailed orientated.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to operate standard office equipment, including proficiency with financial calculations and operational software desired.
• Must have more skills than just telemarketing experience. Organic lead generation and Social Media efficiency is essential to loan originators' long term prosperity.

Who We Are

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First Highlights

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crains Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits And Perks Of Joining Our Award-winning Team Include

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.