Mortgage Loan Officer

Merrimack County Savings Bank (The Merrimack); Hooksett (NH); On-site; USD 70,000 - 110,000; Full time

Job summary

The Merrimack is hiring two full-time Mortgage Loan Officers to serve Southern New Hampshire from Hooksett or Windham. You will originate residential mortgage and home equity loans, guide borrowers through the lending process, and develop referral relationships within the community.

If you have mortgage lending experience, strong communication skills, and a passion for helping customers achieve homeownership goals, we would be excited to learn more about you and welcome you to our team.

Qualifications

• Three to five years of banking experience with strong knowledge of residential mortgage lending products, systems, and regulations.
• NMLS registration is required.
• Strong verbal and written communication skills.
• Strong sales, relationship-building, and customer service skills.
• Ability to work independently while collaborating with internal partners.
• Technical proficiency with mortgage lending and servicing systems.

Responsibilities

• Originate residential mortgage and home equity loans in accordance with bank procedures, underwriting guidelines, and regulatory requirements.
• Assist new and existing customers by phone and in person, identifying financing solutions that align with their needs.
• Review borrower documentation, including income, assets, tax returns, and credit information, to support loan qualification.
• Manage loan files from application through closing, resolving documentation issues and helping ensure a smooth process.
• Build and maintain referral relationships with real estate professionals, builders, and community partners.
• Promote additional bank products and refer customers to internal partners when appropriate.
• Participate in business development activities, training programs, and community events.

Skills

Mortgage lending knowledge

Customer service

Communication skills

Sales skills

Relationship building

Independent work

Team collaboration

NMLS registration

Tools

Mortgage lending systems

Servicing systems

Job description

Salary negotiable based on level of experience plus commissions

Join The Merrimack as a Mortgage Loan Officer

The Merrimack is hiring two full-time Mortgage Loan Officers to serve Southern New Hampshire based out of either our Hooksett or Windham branch locations. In this customer-focused role, you will originate residential mortgage and home equity loans, guide borrowers through the lending process, and develop referral relationships within the community. If you have mortgage lending experience, strong communication skills, and a passion for helping customers achieve their homeownership goals, we would be excited to learn more about you.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

What You’ll Do

• Originate residential mortgage and home equity loans in accordance with bank procedures, underwriting guidelines, and regulatory requirements
• Assist new and existing customers by phone and in person, identifying financing solutions that align with their needs
• Review borrower documentation, including income, assets, tax returns, and credit information, to support loan qualification
• Manage loan files from application through closing, resolving documentation issues and helping ensure a smooth process
• Build and maintain referral relationships with real estate professionals, builders, and community partners
• Promote additional bank products and refer customers to internal partners when appropriate
• Participate in business development activities, training programs, and community events

What You Bring

• Three to five years of banking experience with strong knowledge of residential mortgage lending products, systems, and regulations
• NMLS registration required
• Strong verbal and written communication skills
• Strong sales, relationship-building, and customer service skills
• Ability to work independently while collaborating effectively with internal partners
• Technical proficiency with mortgage lending and servicing systems

Why Join The Merrimack

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

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