Mortgage Loan Officer

Michigan First Credit Union; Grand Rapids (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Very competitive pay

401(k) matching up to 5%

Tuition reimbursement for undergrad/GR

Onsite fitness center

Cafe 26 on site

Job summary

Michigan First Credit Union is seeking a Mortgage Loan Officer to join the Michigan First Mortgage Office in Grand Rapids. You will educate clients on mortgage options, grow the loan portfolio, and guide borrowers through the full loan cycle from application to closing.

The role emphasizes sales orientation, exceptional client service, and collaboration with the Loan Center Manager. A strong emphasis on community engagement and industry knowledge is required.

Qualifications

• High school diploma; BA in Finance, Accounting or Economics preferred.
• Experience in financial software or sales is a plus.
• Passion, great communication skills, self-motivation, positive and competitive attitude.
• Detail oriented.
• Ability to present information one-on-one and in small groups.
• Ability to operate standard office equipment and perform financial calculations.

Responsibilities

• Advise and educate clients on home-buying or refinance, and mortgage needs.
• Support standards by contributing information to plans and reviews; improve processes.
• Prepare credit information to establish qualifying range based on assets, credit and income.
• Maintain records of credit transactions and loan activity.
• Develop relationships in the community, especially with real estate professionals, to attract new mortgage applications.
• Monitor mortgage loan closing and documentation; schedule closings.
• Demonstrate excellent interpersonal and persuasive skills.
• Be an advocate of The Michigan First Way in interactions and responsibilities.

Skills

Sales oriented

Communication skills

Lead generation

Social Media

Attention to detail

Education

High school diploma / BA in Finance, Accounting or Economics preferred

Tools

Financial software

Office equipment proficiency

Job description

Location : Address

1815 Breton Rd. SE

Location : City

Grand Rapids

Location : Postal Code

49506

Responsibilities

We are currently seeking a Mortgage Loan Officer to join our Michigan First Mortgage Office. The person in this position will report to the Loan Center Manager.

JOB SUMMARY:

Our Mortgage Loan Officers strive to make an impact on their client’s lives by providing the most up to date mortgage information in order to help them meet their financial goals. This would involve increasing a client’s mortgage loan portfolio by developing business contracts; attracting mortgage customers, completing mortgage loan process and closing. We are looking for outgoing sales oriented applicants with uncanny client service ability.

KEY JOB RESPONSIBILITIES:

• Advise and educate clients on the home-buying or refinance process and how to better manage their mortgage needs.
• Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements.
• Assists in the preparation of credit information necessary to establish qualifying range, including such factors as applicant’s assets, credit experience, and income, based on predetermined standards.
• Keeps record on file of credit transactions, inquiries, pending loans, Loan Activity report by representative, and Daily Loan Listing.
• Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
• Completes mortgage loans by monitoring collection, verification and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.
• Excellent interpersonal and persuasion skills.
• Ability to perform functions in an accurate and timely manner.
• Perform other duties as assigned.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMS” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

Qualifications

• High school diploma, BA degree in Finance, Accounting or Economics preferred.
• Previous experience in financial software or sales is a plus.
• Passion, great communication skills, self-motivation, positive and competitive attitude.
• Detailed orientated.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to operate standard office equipment, including proficiency with financial calculations and operational software desired.
• Must have more skills than just telemarketing experience. Organic lead generation and Social Media efficiency is essential to loan originators’ long term prosperity.

Who We Are

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.