Mortgage Loan Assistant

CrossCountry Mortgage Mountain Region; Phoenix (AZ); On-site; USD 58,500 - 71,500; Full time

Job summary

CrossCountry Mortgage Mountain Region is seeking a Mortgage Loan Assistant to support loan originators, handling files from start to finish with strong customer service. You will gather documentation, pre-qualify borrowers, and provide accurate pre-approvals to help clients achieve home ownership.

Ideal candidates have 2-3 years of administrative support in a mortgage setting, familiarity with conventional, FHA, and VA loans, and a finance-related degree or equivalent experience.

Qualifications

• 2-3 years of administrative support in a professional office or mortgage environment
• Understanding of loan financing options including conventional, FHA, VA, fixed/adjustable rates
• College degree in finance or banking preferred; NMLS license not required but preferred

Responsibilities

• Coordinate and prepare documentation for verifications and underwriting such as loan files and loan packages
• Answer questions about transactions for clients and company employees to ensure customer satisfaction
• Assist with administrative duties like calls, appointment bookings, etc.
• Review loan package documentation for discrepancies and income calculations and report issues to the loan originator
• Serve as primary liaison between the loan officer and clients and schedule meetings to discuss outstanding items
• Gather initial documentation to pre-qualify borrowers and make program recommendations
• Structure the loan and send out a needs list for additional documentation
• Provide accurate pre-approvals to borrowers
• Problem-solve to make files workable and properly structured

Skills

Customer service

Communication

Administrative support

Mortgage knowledge

NMLS license preferred

Education

Finance or Banking degree preferred

High School Diploma or equivalent

Job description

Join CrossCountry Mortgage, a company where your growth matters as much as your contribution. As a Mortgage Loan Assistant, you'll be part of a dynamic team dedicated to making homeownership dreams a reality. You'll support our mortgage loan origination officers, blending sales acumen with exceptional customer service to manage loan files from start to finish. Your ability to communicate effectively will be key in building lasting relationships that drive future business. We value detail-oriented, thorough professionals who are ready to deliver outstanding service.

Responsibilities

• Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction
• Assist with administrative duties such as making and screening calls, booking appointments, etc.
• Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
• Be the primary liaison between the mortgage loan officer and clients and schedule meetings to discuss outstanding items
• Gather initial documentation to fully pre-qualify a borrower based on their portfolio, make program and product recommendations for what best fits their needs
• Structure the loan and send out a needs list of additional documentation needed
• Confidently provide an accurate pre-approval to the borrower
• Problem-solve ways to make a file work and structure it accordingly

Qualifications

• Highly motivated and goal-oriented with excellent customer service and communication skills
• Preferably 2-3 years of administrative support in a professional office or mortgage environment
• Comprehension of basic loan financing options such as conventional loans, FHA, VA, adjustable/fixed, commercial loans, etc.
• College degree in finance or banking preferred; high school diploma or equivalent required
• Having an NMLS license is not required, but is preferred
• Expert-level knowledge of Fannie and Freddie guidelines
• Strong ability to calculate income and run LP and DU

Compensation

Compensation: $65,000 per year + bonus DOE