Mortgage Loan Assistant

Chickasaw Community Bank; Oklahoma City (OK); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Chickasaw Community Bank seeks a Mortgage Loan Assistant to support the loan application process, handling administrative and prequal duties for a mortgage sales team. You will gather documentation, coordinate with Mortgage Officers and Processors, and help keep files in the LOS.

Candidates with mortgage processing or lending experience, strong computer skills, and excellent time management and communication abilities are encouraged to apply.

Qualifications

• Mortgage processing or lending experience preferred.
• High School Diploma or equivalent required; higher degree preferred.
• Strong computer skills and ability to multitask in a fast-paced environment.

Responsibilities

• Support the loan application process and assist with administrative, processing, and prequalification duties for the mortgage sales team.
• As needed, communicate with clients to obtain information and facilitate process steps including potential sales opportunities for the Mortgage Loan Officer.
• Order and collect documentation required for timely loan closings and ensure all files are accurately updated in the LOS.
• Act as liaison between Mortgage Loan Officer and Mortgage Processor and coordinate with realtors, builders, and borrowers as necessary.
• Monitor pipeline status, follow up on missing documentation, and maintain comprehensive notes in the loan files.
• Assist with scheduling, open houses, and coordination of marketing efforts related to mortgage activity.

Skills

Communication skills

Time management

Multitasking

Computer skills

Mortgage processing experience

Education

High School Diploma or equivalent

Associates or Bachelor's Degree preferred

Tools

Loan Operating System (LOS)

Job description

Mortgage Loan Assistant is responsible for providing support to our loan application process. The responsibilities of this position are to assist with the administrative, processing, and prequal duties of an assigned mortgage sales team. At times during the loan process, the Mortgage Loan Assistant may be directly communicating with the client and must be able to effectively facilitate specific process needs including receiving information that may be a potential sales opportunity for the assigned Mortgage Loan Officer. Tasks include, but not limited to ordering and collecting documentation required for the timely closing of loans. Mortgage consultant or similar experience or education is required as well as strong computer skills, time management, communication, and multitasking.**This position is eligible for remote work for candidates residing in Texas or Oklahoma. Employees who reside within 60 miles of our corporate office or any bank branch will be expected to work on-site at a designated office location.**STATEMENT OF EXPECTATIONSChickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:Adhere to the bank’s policies and support management decisions and goals in a positive, professional mannerRepresent CCB with a high level of integrity and professionalismMaintain knowledge and understanding of banking rules, regulations, laws, and all policies and proceduresKnowledge of applicable bank software, programs, and proceduresDemonstrate a willingness to adapt to changing business needs and deadlinesPossess a work ethic that includes neatness and punctualityExhibit a professional, business-like appearance, and demeanorAnswer all voicemails and emails within 24 hours of receiptConfer with management concerning questions, procedures, necessary information, forms completion, and problem resolutionsComplete and attend all required CCB trainingMaintain satisfactory attendanceReview new files within 48 hoursClose all loans on or before expected closing dateKeep accurate and updated notes on every loan file in our Loan Origination SystemESSENTIAL FUNCTIONSPromote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to build a better life for our clientsAct as liaison between Mortgage Loan Officer and Mortgage ProcessorAct as the liaison with group of established realtors (20-30) to allow Mortgage Loan Officer to concentrate on generating new businessReview complex files; identify potential problems with loan applications and arrive at workable solutions prior to submission to ProcessingMonitor pipeline, including updating Mortgage Loan Officer on pipeline status and updating borrowers and builders on status of loanWatch for and prevent pipeline falloutCoordinate marketing to buyers, sellers, realtors and builders; assist in staffing Realtor/builder open houses and trade showsCoordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessaryEffective file maintenance to resolve exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit PolicyADDITIONAL RESPONSIBILITIESPerform other duties as assigned.ENVIRONMENT AND INTERACTIONWork areas are inside, in a climate-controlled environment, with moderate background noise. Position may involve occasional travel to branch locations. Position may involve exposure to potentially hazardous conditions (e.g., robbery).Reports To: Mortgage Production ManagerPHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONSNormal office environment.This work is sedentary and requires the following physical activities:Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).PROFICIENCIESGood written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phoneSuperior customer service skillsAbility to multi-task and remain professional in a challenging environment with constant deadlinesAbility to learn and navigate computer systems and websites necessary to complete job description and other duties as assignedAbility to work independently and as part of a teamAbility to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skillsKnowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy ActAbility to work accurately with close attention to detailAbility to maintain confidentiality of sensitive informationAbility to study and apply new informationAdvanced knowledge of the mortgage department’s Loan Operating System (LOS)Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customersAbility to establish credibility and rapport, be friendly and personable and look for ways to benefit the customerExcellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skillsMust be self-motivated, assertive, and perform well in a team environmentMust be organized and maintain a positive demeanor in all situationsEDUCATION AND EXPERIENCEHigh School Diploma or equivalent required, Associates or Bachelor’s Degree preferredMinimum of 2 years of mortgage processing or lending experience preferred