Mortgage Loan Advisor

East West Bank; El Monte (CA); On-site; USD 71,000 - 81,000; Full time

Job summary

East West Bank is seeking a Mortgage Loan Advisor in California who will proactively build a strong network of business relationships and deliver an exceptional lending experience focused on client satisfaction.

The Mortgage Loan Advisor will originate loans, meet prospects, counsel borrowers, collect documents, and coordinate with operations through closing, while staying current on lending programs and regulatory requirements.

Qualifications

• BA/BS degree in Finance, Economic, Accounting, or related field.
• 5+ years’ experience in mortgage lending.
• Experience with direct client service in a financial setting is strongly preferred.
• Working knowledge of agency loan guidelines, such as Fannie Mae.
• Understanding of regulatory requirements related to mortgage loan and home equity line of credit processing.
• Strong organization skills.
• Strong adaptability to procedural and system evolutions changes.
• Good verbal and written communication skills.
• NMLS registration under the SAFE Act.

Responsibilities

• Generate business through direct marketing to outside sources such as realtors, builders, attorneys, and professionals in the assigned areas to develop the mortgage business.
• Participate in all steps related to the origination of a mortgage loan, including meeting prospects, counseling borrowers, taking applications, collecting documents, and satisfying loan conditions.
• Cross-sells and promotes the Bank and its services to clients.
• Maintain contacts with clients throughout the application process to keep them advised of status.
• Maintain current knowledge of lending programs, policies, procedures, and regulatory requirements.
• Work closely with mortgage operations teams from application through closing.
• Perform other duties including contacting borrowers for loan retention.

Skills

Mortgage lending

Client service

Regulatory knowledge

Communication

Attention to detail

Organization

Adaptability

Interpersonal skills

NMLS knowledge

Deadline management

Education

BA/BS degree in Finance, Economic, Accounting, or related field

Tools

Encompass

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

The Mortgage Loan Advisor proactively identifies, develops, and maintains a quality network of business relationships through self‑sourced channels. This position will provide an exceptional mortgage lending experience to clients with a strong focus on client satisfaction and will actively solicit new business and maintain sources to achieve the financial performance.

Responsibilities

• Responsible for generating business through direct marketing efforts to outside sources such as realtors, builders, attorneys, and professionals in the assigned areas to develop the mortgage business
• Participate in all steps related to the origination of a mortgage loan including but not limited to, meeting with prospects, counseling borrowers, taking mortgage applications, collecting relevant documents and information to satisfy loan conditions, primary face‑to‑face, as well as by phone
• Cross‑sells and promotes the Bank and its services to the clients
• Maintain contacts with clients throughout the application process to keep them advise of status
• Maintain current and thorough knowledge of all lending programs, policies, procedures, and regulatory requirements
• Works closely with the mortgage operations teams from time of application through closing
• Perform other duties as assigned including contacting borrowers for loan retention purpose

Qualifications

• BA/BS degree in Finance, Economic, Accounting, or related field
• 5+ years’ experience in mortgage lending
• Experience with direct client service in a financial strongly preferred
• Working knowledge of agency loan guidelines, such as Fannie Mae
• Understanding of regulatory requirements interrelated to mortgage loan and home equity line of credit application processing
• Strong organization skills
• Strong adaptability to procedural and system evolutions changes
• Good verbal and written communication skills
• Exceptional attention to detail
• Experience and knowledge with Encompass (preferred)
• Excellent level of interpersonal skills to work effectively with others
• Ability to adhere to strict deadlines and changing priorities
• Require Nationwide Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $71,000.00/Yr. - USD $81,000.00/Yr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.