Mortgage Support Manager

East West Bank; El Monte (CA); On-site; USD 85,000 - 130,000; Full time

Job summary

East West Bank in El Monte is searching for a Mortgage Support Manager to support Mortgage Loan Originators by resolving loan progression challenges and managing the MLO licensing program. You will ensure compliance with the SAFE Act and communicate regulatory updates.

The ideal candidate will have over 3 years of experience in mortgage licensing or compliance and a bachelor's degree. Strong analytical and communication skills are essential.

The position offers a competitive salary range of $85,000 to $130,000 yearly based on experience.

Qualifications

• 3+ years experience in mortgage licensing, compliance, banking operations, or financial services administration.
• Strong knowledge of SAFE Act requirements and mortgage regulatory compliance.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a dedicated escalation point for MLO challenges.
• Manage all aspects of MLO licensing through NMLS.
• Monitor and maintain active licenses and renewals.

Skills

Problem-solving

Attention to detail

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent work experience

Tools

Encompass loan origination systems

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by identifying solutions to complex loan scenarios and resolving issues that hinder loan progression. This role is also responsible for overseeing and administering the organization's Mortgage Loan Originator (MLO) licensing and registration program in compliance with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act, NMLS requirements, and applicable federal and state regulations.

Responsibilities

• Serve as a dedicated escalation and resolution point for MLOs facing challenges in structuring or progressing mortgage loans.
• Manage all aspects of MLO licensing and registration through the Nationwide Multistate Licensing System (NMLS).
• Coordinate onboarding and offboarding activities related to MLO licensing, sponsorships, and regulatory filings.
• Monitor and maintain active licenses, renewals, continuing education requirements, and annual attestations.
• Track regulatory changes impacting SAFE Act and MLO licensing requirements and communicate updates to management and affected employees.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3+ years experience in mortgage licensing, compliance, banking operations, or financial services administration.
• Proven ability to solve problems creatively in a regulated environment.
• Strong knowledge of SAFE Act requirements, NMLS processes, and mortgage regulatory compliance.
• Strong attention to detail with excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating cross-functionally with internal teams.

Preferred Qualifications

• Experience in a support role for mortgage sales or operation teams.
• Familiarity with Encompass loan origination systems.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $85,000.00/yr - USD $130,000.00/yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.