Mortgage Licensing & Compliance Specialist

State of North Carolina; Oregon; Ibrido; USD 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

The NC Office of the Commissioner of Banks (NCCOB) is seeking a Licensing Support Specialist to assist mortgage professionals through the licensing process, ensure timely processing of applications and renewals, and address consumer complaints. You will apply state and federal laws and agency procedures to licensing activities.

In this role you will maintain licensing records, provide accurate information to licensees, and support the Nationwide Multistate Licensing System (NMLS) and internal

Competenze

• At least one year of experience in mortgage lending, mortgage servicing, or the financial services industry.
• Strong written and verbal communication skills, including drafting correspondence and handling inquiries.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply policies, procedures, and applicable laws and regulations.
• Strong organizational skills, attention to detail, sound judgement, and the ability to manage multiple tasks with limited supervision.
• Willingness to learn, participate in training, and support agency projects.

Mansioni

• Review, process, and maintain mortgage license applications and renewals per NC SAFE Mortgage Licensing Act.
• Deliver excellent customer service to licensees, consumers, and internal stakeholders by phone and written communication.
• Interpret and apply state and federal laws, NC Administrative Code, and agency policies to licensing activities.
• Process consumer complaints efficiently and accurately per established procedures.
• Prepare and send professional customer correspondence and maintain records.
• Keep information current in the Nationwide Multistate Licensing System (NMLS) and internal systems.
• Exercise independent judgment and manage competing priorities with limited supervision.
• Collaborate on training, special projects, and cross‑division support.
• Protect confidential information in line with laws and agency policies.

Conoscenze

Customer service

Communication

Microsoft Office

Policy interpretation

Organizational skills

Willingness to learn

Formazione

High school diploma or GED

Strumenti

NMLS

Descrizione del lavoro

The NC Office of the Commissioner of Banks (NCCOB) is seeking a Licensing Support Specialist to assist mortgage professionals through the licensing process, ensure timely processing of applications and renewals, and address consumer complaints. You will apply state and federal laws and agency procedures to licensing activities.

In this role you will maintain licensing records, provide accurate information to licensees, and support the Nationwide Multistate Licensing System (NMLS) and internal