Mortgage Licensing Support Specialist

State of North Carolina; Oregon; Hybrid; USD 40,000 - 50,000; Full time

Job summary

The NC Office of the Commissioner of Banks (NCCOB) is seeking a Licensing Support Specialist to assist mortgage professionals through the licensing process, ensure timely processing of applications and renewals, and address consumer complaints. You will apply state and federal laws and agency procedures to licensing activities.

In this role you will maintain licensing records, provide accurate information to licensees, and support the Nationwide Multistate Licensing System (NMLS) and internal

Qualifications

• At least one year of experience in mortgage lending, mortgage servicing, or the financial services industry.
• Strong written and verbal communication skills, including drafting correspondence and handling inquiries.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply policies, procedures, and applicable laws and regulations.
• Strong organizational skills, attention to detail, sound judgement, and the ability to manage multiple tasks with limited supervision.
• Willingness to learn, participate in training, and support agency projects.

Responsibilities

• Review, process, and maintain mortgage license applications and renewals per NC SAFE Mortgage Licensing Act.
• Deliver excellent customer service to licensees, consumers, and internal stakeholders by phone and written communication.
• Interpret and apply state and federal laws, NC Administrative Code, and agency policies to licensing activities.
• Process consumer complaints efficiently and accurately per established procedures.
• Prepare and send professional customer correspondence and maintain records.
• Keep information current in the Nationwide Multistate Licensing System (NMLS) and internal systems.
• Exercise independent judgment and manage competing priorities with limited supervision.
• Collaborate on training, special projects, and cross‑division support.
• Protect confidential information in line with laws and agency policies.

Skills

Customer service

Communication

Microsoft Office

Policy interpretation

Organizational skills

Willingness to learn

Education

High school diploma or GED

Tools

NMLS

Job description

Agency

NC Office of the Commissioner of Banks Division NC Office of the Commissioner of Banks

Job Classification Title

OCOB Business Services Coordinator (S)

Position Number

60080584

Grade

32005402

About Us

The N.C. Office of the Commissioner of Banks (NCCOB) is responsible for the chartering and regulation of North Carolina's state banks, trust companies, mortgage companies, as well as registration and licensing of various financial institutions operating in North Carolina. Our mission is to promote and maintain the strength and fairness of the North Carolina financial services marketplace through the supervision and regulation of financial service providers in that marketplace.

Description of Work

Make a Difference in North Carolina's Mortgage Industry

Are you detail-oriented, customer-focused, and interested in financial services and regulatory compliance? Join the North Carolina Office of the Commissioner of Banks (NCCOB) as a Licensing Support Specialist and play an important role in protecting consumers and supporting a fair, responsible mortgage lending industry across North Carolina.

In this role, you'll help mortgage professionals navigate the licensing process, ensure applications and renewals are processed accurately and on time, and assist with consumer complaints. You'll apply state and federal laws, regulations, and established procedures while delivering responsive, professional service to licensees, consumers, colleagues, and other stakeholders.

If you enjoy solving problems, organizing information, communicating with people, and taking ownership of your work, this is an opportunity to put your skills to meaningful use in public service.

What You'll Do

• Support the licensing process: Review, process, and maintain mortgage license applications and renewments in accordance with the North Carolina SAFE Mortgage Licensing Act and established deadlines.


• Deliver excellent customer service: Respond to questions and provide timely, helpful information to current and prospective licensees, internal customers, and other stakeholders by phone and in writing.


• Apply laws and regulations: Interpret and apply relevant state and federal laws, the North Carolina Administrative Code, and agency policies and procedures to licensing activities.


• Assist consumers: Process consumer complaints efficiently and accurately in accordance with established procedures.


• Manage records and correspondence: Prepare and send professional customer correspondence, maintain accurate records, and upload required documentation.


• Maintain licensing systems: Keep information current and accurate in the Nationwide Multistate Licensing System (NMLS) and internal agency systems.


• Take initiative: Exercise independent judgment, resolve routine and complex issues within your responsibilities, and manage competing priorities with limited supervision.


• Collaborate and grow: Participate in training, contribute to special projects, assist other agency divisions as needed, and share knowledge with colleagues.


• Protect confidential information: Handle sensitive information responsibly and comply with applicable confidentiality requirements, laws, and agency policies.

What We're Looking For

We're seeking a dependable, service-oriented professional who takes pride in accuracy, communicates effectively, and can work independently while contributing to a team.

Successful Candidates Will Bring

• At least one (1) year of experience in mortgage lending, mortgage servicing, or the financial services industry.


• Strong written and verbal communication skills, including the ability to draft correspondence, respond to emails, and handle phone inquiries professionally.


• Proficiency with Microsoft Office applications.


• The ability to interpret and apply policies, procedures, and applicable laws and regulations.


• Strong organizational skills, attention to detail, sound judgment, initiative, and the ability to manage multiple tasks with limited supervision.


• A willingness to learn, participate in training, assist with projects, and support the success of the broader agency.

Management Preferred Qualifications

• Experience using the Nationwide Multistate Licensing System (NMLS).


• Working knowledge of the North Carolina SAFE Mortgage Licensing Act and the North Carolina Administrative Code.

Recruitment Salary Range

$40,000-$50,000

Minimum Education and Experience

Some state job postings say you can qualify by an \"equivalent combination of education and experience.\" If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Applicants must have a high school diploma or GED and two years of administrative support experience, preferably in the financial services industry, or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.