Mortgage Lending Regulatory Controls Lead

Bank of America; South Dakota; On-site; USD 104,000 - 160,000; Full time

Job summary

Bank of America is seeking a Business Control Manager to strengthen regulatory controls within the Retail enablement function. You will oversee internal control discipline for Mortgage Lending products, ensuring compliance with ECOA and Fair Housing Act requirements, and partner with GCOR and Legal across audits and exams.

The role emphasizes risk-based decision making, process improvement, and leading QA activities while guiding front-line units toward sustainable controls and regulatory

Qualifications

• Minimum of 5 years of relevant work experience with lending regulations and processes.
• Ability to read and understand complex matters, anticipate risks, and summarize key information.
• Strong written and verbal communication skills.
• Influence horizontally and vertically across the organization and diverse audiences.
• Self-starter with problem solving and follow-up skills.
• Ability to work under pressure in a fast-paced environment.
• Experience interacting with auditors and regulatory bodies.

Responsibilities

• Monitor and influence the control environment to drive adherence to regulatory requirements and enterprise standards
• Provide regulatory direction and SME support including assessments, impact analysis and implementation of regulation and policy changes
• Actively engage in process change initiatives to ensure solutions result in compliant outcomes with meaningful, sustainable controls
• Analyze compliance testing, monitoring reports, and other testing results to identify primary root cause of errors and elevate for remediation
• Interface with Global Compliance and Operational Risk (GCOR) and Legal partners to provide the business point of view on regulatory topics
• Identify issues and/or control improvements for remediation
• Perform assessments of compliance against regulatory requirements and enterprise policies
• Coordinate with partners and stakeholders to ensure end-to-end process engagement
• Provide audit and exam support
• Acts as an ambassador of the risk culture
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Bank of America is seeking a Business Control Manager to strengthen regulatory controls within the Retail enablement function. You will oversee internal control discipline for Mortgage Lending products, ensuring compliance with ECOA and Fair Housing Act requirements, and partner with GCOR and Legal across audits and exams.

The role emphasizes risk-based decision making, process improvement, and leading QA activities while guiding front-line units toward sustainable controls and regulatory