Mortgage Lending Associate: Path to Branch Manager

West Capital Lending; Troy (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

West Capital Lending is seeking a CLR (junior loan officer) to assist clients with mortgage inquiries and to pre-approve prospects in Troy, MI. You will manage email, call, and text campaigns and keep precise records of all client interactions using company software.

The role emphasizes strong communication, people skills, and attention to detail as you grow into a Branch Manager role within six months. Compensation expectations include a potential path to higher earnings as you advance.

Qualifications

• Mortgage experience is a plus but not required.
• Excellent verbal and written communication skills.
• Good people skills and ability to interact with clients professionally.
• Proficient with computers and phone for daily tasks.
• Strong organizational abilities and attention to detail.

Responsibilities

• Provide exceptional customer service for mortgage inquiries.
• Pre-Approve potential clients.
• Handle Email, Calls and Text Message campaigns to prospects.
• Maintain accurate client interaction records in software.
• Preapprove clients using a series of five questions.
• Collaborate with bankers to ensure regulatory compliance.
• Utilize typing skills for efficient data entry and record management.

Skills

Customer service

Communication

Sales experience

Tech literacy

Attention to detail

Job description

West Capital Lending is seeking a CLR (junior loan officer) to assist clients with mortgage inquiries and to pre-approve prospects in Troy, MI. You will manage email, call, and text campaigns and keep precise records of all client interactions using company software.

The role emphasizes strong communication, people skills, and attention to detail as you grow into a Branch Manager role within six months. Compensation expectations include a potential path to higher earnings as you advance.