Mortgage Insurance Specialist

CrossCountry Mortgage, LLC; Fort Mill (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC seeks a Mortgage Insurance Specialist to support RoundPoint Mortgage Servicing LLC. You will ensure accurate mortgage insurance data, manage escrow activities, and collaborate with vendors and stakeholders to maintain timely payments and compliant processes.

The role emphasizes attention to detail, strong communication, and reliable service to payees, investors and borrowers while adhering to state and federal regulations and company policies.

Qualifications

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
• Knowledge of federal, state regulations and investor requirements related to escrow administration.
• Ability to create and analyze portfolio data reports for management.
• Mortgage servicing application knowledge, preferably with Fidelity LPS.
• Knowledge of mortgage insurance payments escrow disbursements.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Identify and resolve mortgage insurance and escrow exceptions.
• Process disbursements on or before the renewal/due/penalty date.
• Research and resolve mortgage insurance issues.
• Maintain payee headers.
• Work with vendors to monitor escrow and non‑escrow loans.
• Prepare exception reports and resolve exception items.
• Ensure accuracy and timeliness of mortgage insurance payments.
• Maintain consistent attendance record to ensure fulfillment of essential functions.
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
• Display professional customer service skills, creating an acceptable level of customer satisfaction.
• Provide customer service to payees, investors and borrowers concerning mortgage insurance status.
• Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
• Communicate with vendors regarding exceptions to identify and resolve issues and trends.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist in the completion of special projects and seasonal projects, such as year‑end reporting or acquisitions.
• Perform other duties as requested by Escrow Supervisor.

Skills

Communication

Data analysis

Time management

Attention to detail

Customer service

Education

Associate degree

Bachelor’s degree preferred

Tools

Fidelity LPS

Microsoft Office

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Mortgage Insurance Specialist will support RoundPoint Mortgage Servicing LLC. The Mortgage Insurance Specialist maintains the quality and accuracy of loan servicing data, driving the customer (borrower, client, payee, and internal customer) experience with loans under service with RoundPoint Mortgage Servicing Corporation, and minimizing the risk of damage, default, foreclosure, and repossession by ensuring timely and accurate payments for items under escrow and monitoring for non‑escrow accounts. Individuals must be able to work with minimum supervision.

The Mortgage Insurance Specialist reports to the Mortgage Insurance Manager and must develop strong working relationships with vendors, investors, co‑workers, customers, and key stakeholders.

Job Responsibilities

• Identify and resolve mortgage insurance and escrow exceptions.
• Process disbursements on or before the renewal/due/penalty date.
• Research and resolve mortgage insurance issues.
• Maintain payee headers.
• Work with vendors to monitor escrow and non‑escrow loans.
• Prepare exception reports and resolve exception items.
• Ensure accuracy and timeliness of mortgage insurance payments.
• Maintain consistent attendance record to ensure fulfillment of essential functions.
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
• Display professional customer service skills, creating an acceptable level of customer satisfaction.
• Provide customer service to payees, investors and borrowers concerning mortgage insurance status.
• Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
• Communicate with vendors regarding exceptions to identify and resolve issues and trends.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist in the completion of special projects and seasonal projects, such as year‑end reporting or acquisitions.
• Perform other duties as requested by Escrow Supervisor.

Qualifications And Skills

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
• Knowledge of federal, state regulations and investor requirements related to escrow administration.
• Ability to create and analyze portfolio data reports for management.
• Mortgage servicing application knowledge, preferably with Fidelity LPS.
• Knowledge of mortgage insurance payments escrow disbursements.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.