Mortgage Delinquency Resolution Specialist

TruHome Solutions, LLC; Overland Park, Northern (KS, KY); Hybrid; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

TruHome Solutions, LLC seeks a Collections Specialist in Overland Park, KS. You will work with members facing financial difficulties to resolve delinquent real estate loan accounts by phone and email, arranging payments and providing budgeting guidance.

Responsibilities include documenting conversations, following up on disputes, and ensuring compliance with FDCPA and client expectations while maintaining empathy and integrity. Overtime may be required.

Qualifikationen

• Experience with mortgage servicing or consumer collections preferred.
• Strong verbal and written communication skills.
• Ability to manage deadlines and work independently.

Aufgaben

• Contact and follow up delinquent accounts by phone and email in a fast-paced setting.
• Receive calls from past-due members to answer payment questions or arrange payments.
• Analyze reasons for delinquency and help members develop a plan to pay.
• Provide budgeting guidance to assist repayment.
• Document discussions and promises in the collection system.
• Ensure compliance with FDCPA and agency guidelines.

Kenntnisse

Mortgage Servicing

Collections

Customer Service

Communication

Microsoft Office

Ausbildung

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Jobbeschreibung

TruHome Solutions, LLC seeks a Collections Specialist in Overland Park, KS. You will work with members facing financial difficulties to resolve delinquent real estate loan accounts by phone and email, arranging payments and providing budgeting guidance.

Responsibilities include documenting conversations, following up on disputes, and ensuring compliance with FDCPA and client expectations while maintaining empathy and integrity. Overtime may be required.