Mortgage Collections & Resolution Specialist

UNAVAILABLE; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

TruHome is seeking a Collections Specialist in Overland Park, KS. This role handles delinquent accounts 1–90 days, contacting members by phone and email to arrange payments and provide budgeting advice. You will document interactions, follow FDCPA guidelines, and coordinate with other departments.

Qualified candidates have a high school diploma, 1 year in customer service or collections, and strong communication skills. Mortgage servicing knowledge is a plus; MS Office proficiency required.

Qualifications

• Knowledge of mortgage servicing and collections preferred.
• Strong people and communication skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Contact and follow up delinquent accounts by phone and email.
• Assist members with payment questions and payment plans.
• Provide counseling and budgeting suggestions to help repayment.
• Document discussions and promises accurately.
• Ensure compliance with FDCPA and guidelines.

Skills

Mortgage servicing

Collections

Communication skills

Problem solving

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

TruHome is seeking a Collections Specialist in Overland Park, KS. This role handles delinquent accounts 1–90 days, contacting members by phone and email to arrange payments and provide budgeting advice. You will document interactions, follow FDCPA guidelines, and coordinate with other departments.

Qualified candidates have a high school diploma, 1 year in customer service or collections, and strong communication skills. Mortgage servicing knowledge is a plus; MS Office proficiency required.