Mortgage Default Servicing & Collections Specialist

Johnson Financial Group; Racine (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Johnson Financial Group in Wisconsin is seeking a detail-oriented professional to manage end-to-end default loan servicing, including bankruptcy, foreclosure, loss mitigation, and deficiency recovery, while adhering to investor guidelines and CFPB regulations.

The role supports borrower communications, performs routine servicing tasks, updates loan systems, and maintains thorough documentation to ensure accurate status reporting and compliance. 0–2 years of related experience preferred.

Qualifications

• 0–2 years of mortgage servicing or financial services experience.
• Customer-facing or call center experience preferred.
• Knowledge of CFPB/state regulations is a plus.

Responsibilities

• Handle borrower contact to resolve delinquency.
• Perform routine default servicing tasks and mail handling.
• Update loan servicing systems and accounts.
• Review loan status and generate notices.
• Ensure compliance with CFPB and state regulations.

Skills

Customer service

Communication

Multitasking

Documentation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Johnson Financial Group in Wisconsin is seeking a detail-oriented professional to manage end-to-end default loan servicing, including bankruptcy, foreclosure, loss mitigation, and deficiency recovery, while adhering to investor guidelines and CFPB regulations.

The role supports borrower communications, performs routine servicing tasks, updates loan systems, and maintains thorough documentation to ensure accurate status reporting and compliance. 0–2 years of related experience preferred.