Mortgage Customer Service Representative

TEKsystems; Daytona Beach (FL); Hybrid; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems is seeking candidates for a Contract to Hire role based in Daytona Beach, FL. The position starts with full on-site training, then moves to a hybrid schedule (2 days on-site, 3 days remote) after 6 weeks. Pay starts at $17–$18.50 per hour, with bilingual Spanish speakers earning $18.50 per hour.

Training shifts vary; typical hours 9:30am-6pm, 10:30am-7pm, or 11:30am-8pm. The role involves handling 45-60 inbound calls daily, addressing mortgage servicing questions, and documenting

Qualifications

• At least 1 year of recent customer service experience (call center preferred, but admin or front desk considered)
• Typing speed of 35 WPM; basic computer literacy test (70% passing)
• Must have a reliable internet connection; will train remote and work remote
• Experience in mortgage or insurance background is a plus

Responsibilities

• Handle approximately 45-60 inbound customer calls per day with variable volume
• Serve as primary contact for mortgage servicing inquiries from borrowers, insurers, and financial institutions
• Answer questions on mortgage payments, escrow accounts, homeowners insurance, and servicing matters
• Research inquiries across systems and document interactions per policy
• Provide timely, accurate service while meeting quality, productivity and compliance standards
• Solve customer concerns using strong problem-solving and critical-thinking
• Navigate multiple applications while maintaining attention to detail and customer experience
• Communicate with borrowers, insurers, and financial institutions professionally and empathetically

Skills

Customer service

Data entry

Call center

Mortgage loan

Insurance

Tools

Windows OS

Job description

Description

Troy, MI and Daytona Beach, FL candidates English $17. Bilingual in Spanish $18.50. Mortgage Servicing Class - Start Date - Tentative 11/9 First 45 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm and 11:30am to 8pm shifts hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations Hybrid schedule is 2 days on-site and 3 days remote NO TIME OFF IN FIRST 6 WEEKS! Responsibilities:

• Handle approximately 45-60 inbound customer calls per day, with call volume fluctuating based on business needs. Average call duration ranges from 2 to 7 minutes.
• Serve as the primary point of contact for incoming mortgage servicing inquiries from borrowers, insurance agents, and financial institutions.
• Respond to questions related to mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing-related matters.
• Research customer inquiries across multiple systems and accurately document all interactions in accordance with company policies and procedures.
• Provide timely, accurate, and professional service while meeting established quality, productivity, and compliance standards.
• Resolve customer concerns by utilizing strong problem-solving and critical-thinking skills to identify appropriate solutions.
• Navigate multiple applications simultaneously while maintaining attention to detail and delivering a positive customer experience.
• Communicate effectively with a variety of stakeholders, including borrowers, insurance providers, and financial institutions.
• Ensure all customer interactions are handled with professionalism, empathy, and a commitment to excellent service.

Skills

Customer service, data entry, call center, mortgage loan, insurance

Top Skills Details

Customer service,data entry,call center,mortgage loan,insurance

Additional Skills & Qualifications

TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing) MUST HAVE: At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) Efficient in using a windows PC computer and navigating multiple software systems (must be tech savvy) typing: at least 35 WPM Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) internet connection - will be required to train remote and work remote. Reliable transportation NICE TO HAVE: 2+ years of call center experience Insurance or mortgage background DQ'S: No relevant recent experience of call center or Admin No active internet connection (Unless they are willing to be completing in office) Unable to work in the office Poor communication skills (includes tone of voice) Needing time off in first 4 weeks

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Daytona Beach, FL.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Daytona Beach,FL.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal Statements

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.