Customer Service Representative

TEKsystems; Charlotte (NC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Disability coverage

PTO / Paid time off

Job summary

TEKsystems in Charlotte, NC is seeking a Customer Service Associate for a contract role with an onsite start and potential remote options later. You will handle a mix of retirement and life-insurance inquiries, learning processes in collaboration with Floor Support.

The role requires handling 50–60 calls daily, delivering top-tier service while meeting attendance, quality, and productivity targets. Training and ongoing compliance are part of the job description.

Qualifications

• Desire to help others - Previous customer service experience (phone or face to face).
• Personality skills: team player with empathy.
• Call center, financial services experience preferred.
• Bachelor's Degree preferred, Associate's acceptable; High School Diploma required.
• Strong commitment to customers with excellent service skills.
• Excellent interpersonal and communication skills, able to resolve inquiries via phone with research and analysis.

Responsibilities

• Handle inbound calls from clients regarding Group Retirement and variable life products.
• Learn and execute multiple processes with Floor Support collaboration as needed.
• Aim for 50–60 inbound calls per day, from simple requests to complex inquiries.
• Deliver exceptional service while adhering to Attendance, Quality, Productivity, Availability, After Call Work, and Adherence goals.
• Complete customer service training and stay current with policies and procedures.
• Focus on Customer Service/Contact Center tasks, including chats and calls with accurate typing and grammar.

Skills

Customer service

Call center

Empathy

Teamwork

Typing/grammar

Education

Bachelor's Degree preferred

Associate's okay

High School Diploma required

Job description

My client, a reputable financial company, is hiring for a Customer Service Associate, with remote opportunity down the line!

Job Description

• The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding Group Retirement products as well as variable life insurance products impacted by the financial markets.

• CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed.

• The CSR will be responsible for answering an average of 50-60 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals.

• Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department.

• The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures.

• The candidate focus is on Customer Service/Contact Center experience with typing/writing and grammar skills to handle chats as well as calls.

Qualifications to Apply

• Desire to help others - Previous customer service experience (phone or face to face)

• Personality skills: someone who can work well within a team and has empathy

• Skill sets that have translated: call center, financial services experience, etc.

• Bachelor's Degree preferred, Associate's okay. High School Diploma required.

• A strong commitment to customers - prior customer service experience is a plus with superior customer service skills.

• Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills.

• Strong work ethic, demonstrates commitment, dedication, professionalism, highly engaged and involved in the job. Ability to work alone and with a team in a highly structured environment.

Job Type & Location

This is a Contract position based out of Charlotte, NC 28262.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life &AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Charlotte,NC 28262.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.