Mortgage Customer Service Representative - 17$/HR

TEKsystems; United States; Hybrid; USD 23,000 - 26,000; Full time

Job summary

TEKsystems is hiring for a Mortgage Servicing role in Troy, MI with a hybrid schedule after training. The training is on-site with shifts 9:30am–6pm; post-training options include 2 days on-site and 3 days remote.

Start tentative on 11/9 with pay ranging from $17.00 to $18.50 per hour, contract to hire upon performance. The role handles 45–60 inbound calls daily, addressing mortgage servicing questions, escrow, and insurance, while documenting interactions accurately and meeting quality

Qualifications

• At least 1 year of recent customer service experience (call center preferred).
• Efficient in using a Windows PC and navigating multiple software systems.
• Typing speed of at least 35 WPM.
• Good verbal and written communication skills for phone and email follow-ups.
• Reliable internet connection for remote training and work.

Responsibilities

• Handle approximately 45-60 inbound calls per day with 2–7 minute average duration.
• Primary contact for mortgage servicing inquiries from borrowers, agents, and institutions.
• Answer questions on mortgage payments, escrow, and homeowners insurance.
• Research inquiries across systems and document interactions per policies.
• Provide timely, accurate service meeting quality, productivity, and compliance standards.
• Resolve concerns using problem-solving and critical-thinking skills.
• Navigate multiple applications while maintaining accuracy and customer focus.
• Communicate effectively with borrowers, insurers, and financial institutions.

Skills

Customer service

Data entry

Call center

Mortgage loan

Insurance

Job description

Description

Troy, MI and Daytona Beach, FL candidates

English $17. Bilingual in Spanish $18.50.

Mortgage Servicing Class - Start Date - Tentative 11/9

First 45 days fully on-site for training. Training Schedule is 9:30am to 6pm

10:30am to 7pm and 11:30am to 8pm shifts hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

Hybrid schedule is 2 days on-site and 3 days remote

***NO TIME OFF IN FIRST 6 WEEKS!***

Responsibilities

• Handle approximately 45-60 inbound customer calls per day, with call volume fluctuating based on business needs. Average call duration ranges from 2 to 7 minutes.
• Serve as the primary point of contact for incoming mortgage servicing inquiries from borrowers, insurance agents, and financial institutions.
• Respond to questions related to mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing-related matters.
• Research customer inquiries across multiple systems and accurately document all interactions in accordance with company policies and procedures.
• Provide timely, accurate, and professional service while meeting established quality, productivity, and compliance standards.
• Resolve customer concerns by utilizing strong problem-solving and critical-thinking skills to identify appropriate solutions.
• Navigate multiple applications simultaneously while maintaining attention to detail and delivering a positive customer experience.
• Communicate effectively with a variety of stakeholders, including borrowers, insurance providers, and financial institutions.
• Ensure all customer interactions are handled with professionalism, empathy, and a commitment to excellent service.

Skills

Customer service, data entry, call center, mortgage loan, insurance

Top Skills Details

Customer service,data entry,call center,mortgage loan,insurance

Additional Skills & Qualifications

***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)***

MUST HAVE

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
• Efficient in using a windows PC computer and navigating multiple software systems (must be tech savvy)
• typing: at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
• **internet connection** - will be required to train remote and work remote.
• Reliable transportation

NICE TO HAVE

• 2+ years of call center experience
• Insurance or mortgage

DQ'S

• No relevant recent experience of call center or Admin
• No active internet connection (Unless they are willing to be completing in office)
• Unable to work in the office
• Poor communication skills (includes tone of voice)
• Needing time off in first 4 weeks

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.