Mortgage Customer Service Rep

JoCo; Irving (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

JoCo is seeking a Mortgage Customer Service Representative to provide quality service to mortgage customers. You will assist the loan department in building customer relationships and manage a heavy call volume.

You will support the processing of mortgage loan documentation, interact with the Loan Officer and other internal departments, and ensure tasks are completed timely, accurately, and professionally. The role requires a High School Diploma, willingness to learn, proficiency with Microsoft

Qualifications

• High School Diploma required.
• Able and willing to quickly learn industry.
• Some knowledge of general banking policies/procedures.
• Proficiency with Microsoft programs.
• Excellent oral and written communication skills.
• Strong organizational and prioritization skills.
• Ability to multi-task, think, and act strategically.
• Able to pass a drug, background, and fingerprint screen.

Responsibilities

• Assist the loan department in building customer relationships
• Manage a heavy call volume
• Support the Loan Department with the processing of mortgage loan documentation
• Interact with the Loan Officer, other internal department personnel, and customers
• Ensure tasks are completed timely, accurately, and professionally
• Maintain and continuously improve loan operations policy, procedure, and performance.
• Ensures loans and processes meet compliance standards.
• Assist with reports and audits in the evaluation of loan operations performance.

Skills

Communication skills

Multitasking

Prioritization

Education

High School Diploma

Tools

Microsoft Office

Job description

The Mortgage Customer Service Representative is responsible for providing quality service to mortgage customers.

What will you do?

As a Mortgage Customer Service Representative, you will:

• Assist the loan department in building customer relationships
• Manage a heavy call volume
• Support the Loan Department with the processing of mortgage loan documentation
• Interact with the Loan Officer, other internal department personnel, and customers
• Ensure tasks are completed timely, accurately, and professionally
• Maintain and continuously improve loan operations policy, procedure, and performance.
• Ensures loans and processes meet compliance standards.
• Assist with reports and audits in the evaluation of loan operations performance.

What are the requirements?

• High School Diploma required
• Able and willing to quickly learn industry
• Some knowledge of general banking policies/procedures
• Proficiency with Microsoft programs
• Excellent oral and written communication skills
• Strong organizational and prioritization skills
• Ability to multi-task, think, and act strategically
• Able to pass a drug, background, and fingerprint screen

You would be really happy working here if:

• You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
• You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.