Associate Mortgage Consultant

First Merchants Bank; Royal Oak (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

First Merchants Bank is seeking a candidate to manage residential loan applications and interact with walk-in customers and the public. The role emphasizes exceptional customer service, financial information gathering, and learning mortgage lending processes through on-the-job training.

The position supports loan processing, explains lending options, and builds knowledge of loan structures, pricing, and underwriting requirements while contributing to business development and community engagement

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required.
• Willingness to complete on-the-job training and develop knowledge of mortgage lending products, regulations, and banking procedures.

Responsibilities

• Provide exemplary customer service to customers while learning the bank's products, services, and customer service standards through on-the-job training.
• Conduct customer interviews and gather financial information for loan applications. Analyze information and make recommendations under the guidance of experienced lending staff.
• Assist with preparing loan requests and explaining available lending options to customers. Support the loan process while learning loan structure, pricing, and underwriting requirements.
• Provide customers with general information regarding financial products and services while developing knowledge of lending and personal finance concepts through training.
• Collaborate with experienced team members and seek guidance when handling unfamiliar or complex customer situations to ensure accurate and compliant service delivery.

Skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

Manage residential loan applications through internal portfolio deals and walk-in customers. Interact with customers and the public in a manner that will enhance marketing.

Essential Duties and Responsibilities:

• Provide exemplary customer service to customers while learning the bank's products, services, and customer service standards through on-the-job training.
• Conduct customer interviews and gather financial information for loan applications. Analyze information and make recommendations under the guidance of experienced lending staff.
• Assist with preparing loan requests and explaining available lending options to customers. Support the loan process while learning loan structure, pricing, and underwriting requirements.
• Provide customers with general information regarding financial products and services while developing knowledge of lending and personal finance concepts through training.
• Participate in community and networking events, with guidance from management, to increase the bank's visibility and support business development efforts.
• Maintain a professional image and uphold the public reputation of the bank by adhering to company policies, procedures, and customer service expectations.
• Complete required training and professional development activities to build knowledge of mortgage lending, regulatory requirements, and bank products.
• Collaborate with experienced team members and seek guidance when handling unfamiliar or complex customer situations to ensure accurate and compliant service delivery.

Required Qualifications:

• High school diploma or equivalent (GED) required.
• 1 year customer service experience required.
• Willingness to complete on-the-job training and develop knowledge of mortgage lending products, regulations, and banking procedures.

Preferred Qualifications:

• Previous mortgage, sales, banking, financial services, or administrative experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.