Mortgage Customer Service Specialist

JoCo; Irving (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

JoCo is seeking a Mortgage Customer Service Representative to provide quality service to mortgage customers. You will assist the loan department in building customer relationships and manage a heavy call volume.

You will support the processing of mortgage loan documentation, interact with the Loan Officer and other internal departments, and ensure tasks are completed timely, accurately, and professionally. The role requires a High School Diploma, willingness to learn, proficiency with Microsoft

Qualifications

• High School Diploma required.
• Able and willing to quickly learn industry.
• Some knowledge of general banking policies/procedures.
• Proficiency with Microsoft programs.
• Excellent oral and written communication skills.
• Strong organizational and prioritization skills.
• Ability to multi-task, think, and act strategically.
• Able to pass a drug, background, and fingerprint screen.

Responsibilities

• Assist the loan department in building customer relationships
• Manage a heavy call volume
• Support the Loan Department with the processing of mortgage loan documentation
• Interact with the Loan Officer, other internal department personnel, and customers
• Ensure tasks are completed timely, accurately, and professionally
• Maintain and continuously improve loan operations policy, procedure, and performance.
• Ensures loans and processes meet compliance standards.
• Assist with reports and audits in the evaluation of loan operations performance.

Skills

Communication skills

Multitasking

Prioritization

Education

High School Diploma

Tools

Microsoft Office

Job description

JoCo is seeking a Mortgage Customer Service Representative to provide quality service to mortgage customers. You will assist the loan department in building customer relationships and manage a heavy call volume.

You will support the processing of mortgage loan documentation, interact with the Loan Officer and other internal departments, and ensure tasks are completed timely, accurately, and professionally. The role requires a High School Diploma, willingness to learn, proficiency with Microsoft