Mortgage Customer Service Client Coordinator

Metroplex Mortgage Services, Inc. NMLS#185264; Tampa (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k)

Job summary

Metroplex Mortgage Services is seeking a Mortgage Client Intake Coordinator to help prospective homebuyers begin the mortgage process and ensure every client receives exceptional service from first contact.

This in-office Tampa role emphasizes client communication, lead follow-up, appointment coordination, and document collection, guiding borrowers toward homeownership with thorough support and professional growth opportunities within the organization.

Qualifications

• Experience in customer service, banking, mortgage lending, title, or real estate.
• Excellent communication and interpersonal skills.
• Ability to learn mortgage terminology and internal systems.

Responsibilities

• Follow up with prospective borrowers who expressed interest in mortgage financing.
• Communicate with clients by phone, email, and text about the application process.
• Schedule appointments and coordinate consultations with loan officers.
• Maintain accurate client records within the company CRM system.
• Assist borrowers with gathering basic information and documentation to begin the loan process.
• Provide exceptional customer service throughout the initial stages of the mortgage journey.
• Support loan officers and operations staff with client communication and follow-up activities.

Skills

Customer service

Communication

Organization

Data maintenance

Banking & mortgage exposure

Mortgage terminology

Career development

Job description

Metroplex Mortgage Services is seeking a Mortgage Client Intake Coordinator to help prospective homebuyers begin the mortgage process and ensure every client receives exceptional service from first contact.

This position is ideal for candidates with experience in customer service, banking, real estate, title, mortgage lending, administrative support, or client relations who enjoy helping people and building relationships.

The role focuses on client communication, lead follow-up, appointment coordination, document collection, and assisting borrowers as they take the next steps toward homeownership.

All inquiries originate from company marketing efforts, referral partners, repeat clients, or existing business relationships. This is not a cold-calling position.

We provide mortgage-specific training and opportunities for long-term career growth within the organization.

Successful team members may advance into Loan Partner, Loan Officer Assistant, Processing, Operations Management, Production, Training, or Leadership roles based on performance, aptitude, and career goals.

This is a full-time, in-office position located at our Tampa office. Health benefits, PTO, and a 401(k) are provided. Typical annual compensation ranges from $38,000 to $48,000 based on experience and performance.

Compensation:

$38,000 to $48,000 based on experience and performance

Qualifications

• Strong customer service and communication skills
• Comfortable speaking with clients by phone, email, and text
• Strong organizational and follow-up abilities
• Ability to accurately maintain information within company systems
• Experience in customer service, banking, mortgage lending, title, real estate, administrative support, or client-facing roles preferred
• Ability to learn mortgage terminology, products, and internal systems
• Commitment to professional growth and long-term career development

Responsibilities

• Follow up with prospective borrowers who have expressed interest in obtaining mortgage financing
• Communicate with clients by phone, email, and text regarding the mortgage application process
• Schedule appointments and coordinate consultations with loan officers
• Maintain accurate client records within the company CRM system
• Assist borrowers with gathering basic information and documentation needed to begin the loan process
• Provide exceptional customer service throughout the initial stages of the mortgage journey
• Support loan officers and operations staff with client communication and follow-up activities