Mortgage Consultant

First Merchants Brand; Royal Oak (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Base pay + bonuses

Medical, dental, & vision

401k

Health Savings Account

Vacation & sick leave

Paid holidays

Parental leave

Tuition reimbursement

Additional benefits

Job summary

First Merchants Bank in Royal Oak, MI is seeking a Mortgage Consultant to join our team. This full-time role focuses on managing residential loan applications through internal portfolio deals and walk-in customers.

You will interview applicants, analyze financial data, and negotiate loan terms. You’ll assist with mortgage servicing questions, support credit control, and participate in community outreach to grow our business.

Qualifications

• High school diploma or GED required.
• At least 1 year in mortgage or consumer lending.

Responsibilities

• Provide exemplary customer service to walk-in and referred customers.
• Interview loan applicants to collect and analyze financial data.
• Establish and negotiate terms under which credit will be extended, including costs and repayment.
• Assist customers with mortgage servicing questions related to payments and escrow.
• Support credit control with restructuring or modification of past due mortgage loans.
• Advise customers concerning financial matters.
• Participate in community affairs to increase the bank’s visibility and new business opportunities.
• Maintain the public reputation of the bank and corporation.

Skills

Customer service

Communication

Financial analysis

Education

High school diploma or GED

Job description

First Merchants Bank is seeking a Mortgage Consultant to join ourteam! This full time position will focus on managing residential loan applications through internal portfolio deals and walk-in customers.

As part of this role you will:

• Provide exemplary customer service to walk-in and referred customers.
• Interview loan applicants to collect and analyze financial data to determine the merits of the specific loan request.
• Establish and negotiate terms under which credit will be extended, including costs, repayment method, repayment schedule, escrow accounts, workout situations and portfolio refinancing loans.
• Assist customers with mortgage servicing questions related to payment postings, escrow issues, etc.
• Support the credit control department by assisting with the restructuring or modification of past due portfolio mortgage loans.
• Advise customers concerning financial matters.
• Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
• Maintain the public reputation of the bank and corporation.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of one (1) year of mortgage lending, consumer lending or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."