Banking Center Manager

First-Merchants-Bank; Carmel (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Health Savings Account

Flexible Spending Accounts

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Banking Center Manager to lead a busy banking center. You will develop and implement sales plans, coach staff, provide strong managerial direction, and oversee daily operations for compliance and service excellence.

You will drive external business development, nurture client relationships, and guide product cross-sell across deposits, loans and treasury services to expand market share. This position requires leadership, initiative and a focus on team growth.

Qualifications

• High school diploma or GED.
• 3+ years of sales, management, banking, or related experience including supervision.
• S.A.F.E Act registration required at time of employment.
• Notary Public designation required.

Responsibilities

• Oversee and inspect operations and compliance of the banking center.
• Develop and implement an aggressive sales and marketing strategy to drive deposits, loans and referrals.
• Regularly conduct outside sales calls to nurture relationships and grow market share.
• Market all banking functions including deposits, lending, wealth and merchant services.
• Open accounts and process loan applications for consumer and business customers.
• Resolve customer inquiries and complaints with authority using service-to-sales techniques.
• Coach staff through weekly sales and pipeline meetings and regular coaching conversations.
• Promote effective use of guided conversations to expand relationships and share of wallet.

Skills

Sales leadership

Client relationships

Team coaching

Business development

Banking knowledge

Education

High school diploma or GED

Job description

First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus on developing and implementing sales plans, coaching and developing their team, providing strong managerial leadership and direction to the banking center staff, and overseeing the operational soundness of the banking center.

As part of this role you will:

• Oversee and inspect all operations and compliance of the banking center.
• Develop and implement an aggressive sales and marketing strategy to drive deposit, loan and partner referrals with new and existing client relationships.
  • Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area.
  • Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing, treasury management, etc.
• Ensure banking center team and partners deliver upon Gold Standard for Service expectations.
  • Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
  • Open accounts and process loan applications for both consumer and business customers.
  • Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs.
• Create and foster a robust employee experience within the banking center.
  • Implement effective Sales Management routines designed to coach, teach, train and inspect sales activities within the banking center(s).
  • Conduct weekly sales and pipeline meetings, daily huddles, touch bases with direct reports.
  • Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and the associated production from those behaviors.
  • Coach bankers to the effective use of the guided conversation and associated sales tactics to expand relationships and increase share of wallet.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity.
• This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
• Obtain Notary Public designation.

The following would be a plus:

• Demonstrated ability to sell and cross-sell bank products and services.
• Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.