Mortgage Consultant

First Merchants Brand; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Health Savings Account

Flexible Spending Account

Paid time off

Holidays

Job summary

First Merchants Bank is seeking a Mortgage Consultant to manage residential loan applications through internal portfolio deals and walk-in customers. The role emphasizes delivering outstanding customer service and accurate financial data analysis.

You will interview applicants, establish loan terms, assist with mortgage servicing questions, and support portfolio restructurings. The position offers full-time hours and benefits in Detroit.

Qualifications

• High school diploma or equivalent (GED).
• A minimum of one (1) year of mortgage lending, consumer lending or related experience.

Responsibilities

• Provide exemplary customer service to walk-in and referred customers.
• Interview loan applicants to collect and analyze financial data to determine the merits of the specific loan request.
• Establish and negotiate terms under which credit will be extended, including costs, repayment method, repayment schedule, escrow accounts, workout situations and portfolio refinancing loans.
• Assist customers with mortgage servicing questions related to payment postings, escrow issues, etc.
• Support the credit control department by assisting with the restructuring or modification of past due portfolio mortgage loans.
• Advise customers concerning financial matters.
• Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
• Maintain the public reputation of the bank and corporation.

Skills

Customer service

Interview applicants

Financial analysis

Credit terms negotiation

Mortgage servicing

Portfolio restructuring

Customer advisory

Community outreach

Public relations

Education

High school diploma

Job description

Job Category: Relationship Management/Sales

Requisition Number: MORTG012837

• Full-Time

Locations

Showing 1 location

Description

First Merchants Bank is seeking a Mortgage Consultant to join ourteam! This full time position will focus on managing residential loan applications through internal portfolio deals and walk-in customers.

As part of this role you will:

• Provide exemplary customer service to walk-in and referred customers.
• Interview loan applicants to collect and analyze financial data to determine the merits of the specific loan request.
• Establish and negotiate terms under which credit will be extended, including costs, repayment method, repayment schedule, escrow accounts, workout situations and portfolio refinancing loans.
• Assist customers with mortgage servicing questions related to payment postings, escrow issues, etc.
• Support the credit control department by assisting with the restructuring or modification of past due portfolio mortgage loans.
• Advise customers concerning financial matters.
• Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
• Maintain the public reputation of the bank and corporation.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of one (1) year of mortgage lending, consumer lending or related experience.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.