Mortgage Consultant

First Merchants Corporation; Royal Oak (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is hiring a Mortgage Consultant to manage residential loan applications and assist walk-in customers. The role focuses on interviewing applicants, collecting financial data, and negotiating loan terms to fit borrower needs.

Responsibilities include helping with mortgage servicing questions, supporting restructuring of past-due loans, and advising clients on financial matters. The position emphasizes community involvement and maintaining the bank’s strong reputation.

Qualifications

• High school diploma or GED.
• Minimum of 1 year mortgage lending or consumer lending experience.

Responsibilities

• Provide exemplary customer service to walk-in and referred customers.
• Interview loan applicants to collect and analyze financial data to determine merits of the loan request.
• Establish and negotiate terms under which credit will be extended, including costs, repayment method, schedule, escrow accounts, workouts and portfolio refinancing loans.
• Assist customers with mortgage servicing questions related to payment postings, escrow issues, etc.
• Support the credit control department by assisting with restructuring or modification of past due portfolio mortgage loans.
• Advise customers concerning financial matters.
• Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
• Maintain the public reputation of the bank and corporation.

Skills

Customer service

Interviewing loan applicants

Negotiation

Financial guidance

Community outreach

Public relations

Education

High school diploma or GED

Job description

First Merchants Bank is seeking a Mortgage Consultant to join our team! This full time position will focus on managing residential loan applications through internal portfolio deals and walk-in customers.

As Part Of This Role You Will

• Provide exemplary customer service to walk-in and referred customers.
• Interview loan applicants to collect and analyze financial data to determine the merits of the specific loan request.
• Establish and negotiate terms under which credit will be extended, including costs, repayment method, repayment schedule, escrow accounts, workout situations and portfolio refinancing loans.
• Assist customers with mortgage servicing questions related to payment postings, escrow issues, etc.
• Support the credit control department by assisting with the restructuring or modification of past due portfolio mortgage loans.
• Advise customers concerning financial matters.
• Participate in community affairs to increase the bank’s visibility and enhance new business opportunities.
• Maintain the public reputation of the bank and corporation.

To be successful in this position, we require the following

• High school diploma or equivalent (GED).
• A minimum of one (1) year of mortgage lending, consumer lending or related experience.

First Merchants Offers The Following

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A Little About Us

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision Is

To enhance the financial wellness of the diverse communities we serve.

Our Mission Is

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."