Mortgage Compliance & UDAAP Testing Analyst

Treliant (Acquired by Huron - 2025); United States; Remote; USD 34,440 - 103,320; Full time

Benefits offered by this job

Flexible benefits package

Competitive health benefits

401k plan

Incentive pay

Job summary

A consulting firm in financial services is seeking Analysts to test mortgage complaints and UDAAP related issues for key banking clients. This remote position requires 5+ years of mortgage customer service experience and a Bachelor's degree. Ideal candidates will have strong project management skills and proficiency with relevant software tools. The role involves analyzing call center communications, reporting findings, and maintaining client relations, all within a diverse and inclusive work environment.

Qualifications

• 5+ years of relevant or applicable work experience in mortgage customer service.
• Ability to analyze complex problems using data from multiple sources.
• Strong collaborative and interpersonal skills.

Responsibilities

• Perform testing activities by listening to mortgage customer service call center communications.
• Identify whether calls constitute complaints per specified definitions.
• Update testing systems to report identified observations, errors, and failures.

Skills

Mortgage customer service experience

Proficiency with Black Knight’s MSP

Advanced Excel skills

Strong project and time management skills

Excellent written and verbal communication skills

Collaborative and interpersonal skills

Education

Bachelor’s degree from an accredited college or university

Tools

Microsoft Word

Microsoft PowerPoint

Job description

A consulting firm in financial services is seeking Analysts to test mortgage complaints and UDAAP related issues for key banking clients. This remote position requires 5+ years of mortgage customer service experience and a Bachelor's degree. Ideal candidates will have strong project management skills and proficiency with relevant software tools. The role involves analyzing call center communications, reporting findings, and maintaining client relations, all within a diverse and inclusive work environment.