Mortgage Collector

MIDFLORIDA Credit Union; Lakeland (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stability

Growth opportunities

Paid time off and holidays

Tuition assistance after 6 months

401K Plan with employer matching

Health, Dental, Vision Insurance

Employee Assistance Program

Salary and Bonuses

Job summary

MIDFLORIDA Credit Union in Lakeland, FL is seeking a Mortgage Collector to work in-office. You will manage delinquent first and second mortgages, prepare foreclosure packages, and coordinate with attorneys and servicing teams to move files forward while treating members with respect.

Strong customer service, clear written and verbal communication, and adherence to policies are essential. Candidates should have 2+ years in collections, computer proficiency, and a helpful, problem-solving approach.

Qualifications

• 2+ years of collections experience.
• Excellent customer service with strong verbal and written skills.
• Strong desire to help people.
• Proficient with computers and Microsoft Office.
• Experience with skip tracing and auto repossession preferred.
• High School Diploma or equivalent.

Responsibilities

• Work delinquent first and second mortgages.
• Prepare foreclosure packages.
• Communicate with attorneys and servicing departments.
• Contact members to arrange payments.
• Update account and member information.
• Ensure compliance with defined limits and guidelines.

Skills

Collections

Customer service

MS Office

Skip Tracing

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Details

Job Location: Lakeland, FL 33801

Position Type: Full Time

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!

Mortgage Collectors perform the following functions:

• Work delinquent first and second mortgages.
• Prepare foreclosure packages.
• Communicate with and assist Attorneys with Foreclosure files.
• Communicate with Servicing departments regarding modification and hardship reviews.
• Contact members via phone, letters, etc, to make appropriate payment arrangements.
• Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union.
• Actively work potential collections accounts and monitor the daily collection queue.
• Assist members and staff with collection related matters.
• Update account and member information.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Qualifications

Qualified candidates will possess:

• 2+ years of collections experience.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• Proven collections experience with a financial company; experience with Skip Tracing and auto repossession is preferred.
• High School Diploma or equivalent
• Position is an "In office, NOT a remote position".

MIDFLORIDA Perks

• Stability
• Opportunity for growth
• Paid time off and paid holidays
• Tuition assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family.
• Employee Assistance Program- No waiting period to access benefit.
• Salary and Bonuses - Bonus programs and annual appraisals with salary increase opportunities.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.