Call Center Representative

MIDFLORIDA Credit Union; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stability

Growth opportunities

Paid time off and holidays

Tuition assistance after 6 months

401K with employer matching

Health, dental, and vision insurance

Job summary

MIDFLORIDA Credit Union in Florida is seeking Call Center Representatives to deliver outstanding service by phone and email, answering questions and fulfilling requests while helping members access self-service tools. You will promote MIDFLORIDA products to support members’ financial well-being and perform member maintenance with accuracy.

Ideal candidates demonstrate a high school diploma, excellent communication skills, and bilingual English/Spanish abilities.

Qualifications

• Must have strong customer service skills and a desire to help people.
• Excellent verbal and written communications abilities.
• Bilingual English/Spanish is preferred and helpful.

Responsibilities

• Answer calls and emails to assist members promptly.
• Promote MIDFLORIDA products and services to improve members' financial well‑being.
• Handle member maintenance and research to provide solutions.
• Deliver problem solving and maintain productivity while meeting sales goals.
• Coordinate with other departments to resolve issues for members.

Skills

Customer service

Verbal communication

Written communication

Bilingual (English/Spanish)

Sales aptitude

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members. There are many reasons to work for MIDFLORIDA, which is probably why we we’re voted one of Florida Trend's \"Best Places to Work.\" MIDFLORIDA offers a positive team culture, an open-door management style, stability, competitive benefits, and a career path with a growing, successful company! Join us in our mission to improve the financial well-being of our members!Call Center Representatives perform the following functions:Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.Improve the financial well-being of our members by offering products and services to save time and money.Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.Perform member maintenance as required.Deliver problem solving solutions and perform research as needed.Provide technical solutions in support of MIDFLORIDA’s electronic services.Accountable for meeting productivity, quality, and sales goals.Professional and efficient communications with all departments promoting synergy.Exhibit a high degree of integrity, trustworthiness, and professionalism always.Exude a positive and professional attitude with members and partners consistently.Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.Proactively identify ways to improve employee and member experiences.Perform other duties as assigned.Qualified candidates will possess:Possess excellent customer service skills along with strong verbal and written communications skills.Must have a strong desire to help people.Proficient in the use of computers, the internet and Microsoft Office.Flexibility, resilience, and the ability to multi-task while assisting members.Time management, organization, and problem-solving abilities.A history of meeting or exceeding sales expectations.Availability to work any shift between the operating hours of 7:00 AM - 8:00 PM Monday through Saturday.A High School Diploma or equivalent is required.Previous call center experience preferred.Bilingual (English and Spanish) candidates are encouraged to apply.MIDFLORIDA Perks:StabilityOpportunity for growthPaid time off and Paid HolidaysTuition assistance after 6 months of service401K Plan with Employer MatchingHealth, Dental, and Vision Insurance - Generous and affordable plans for employee and familyEmployee Assistance Program- No waiting period to access benefit.Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.