Mortgage Collections Specialist: Keep Homes Current

Cornerstone Servicing; Englewood (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid parental leave

FSA

HSA

Job summary

Cornerstone Servicing in Englewood, CO is seeking a Collections Specialist to deliver world-class customer care. You will negotiate payment arrangements, educate borrowers on hardship options, and help prevent delinquencies while maintaining open, respectful communication with clients.

We expect a High School Diploma or GED and at least 2 years in mortgage servicing and collections, with bilingual skills a plus.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in a Collections environment.
• Bi-lingual skills a plus.
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully

Responsibilities

• Negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
• Maintaining an open line of communication with the borrower after payment is received, allowing for early intervention and preempting future delinquencies
• Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Perform other job-duty related issues as assigned

Skills

Mortgage servicing experience

Bilingual

Strong phone etiquette

Customer service orientation

Education

High School Diploma or GED

Job description

Cornerstone Servicing in Englewood, CO is seeking a Collections Specialist to deliver world-class customer care. You will negotiate payment arrangements, educate borrowers on hardship options, and help prevent delinquencies while maintaining open, respectful communication with clients.

We expect a High School Diploma or GED and at least 2 years in mortgage servicing and collections, with bilingual skills a plus.