Mortgage Closing Specialist & Systems Innovator

FNBO; Omaha (NE); Hybrid; USD 48.000 - 79.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Zusammenfassung

FNBO is seeking a Subject Matter Expert (SME) for the Closing Team in Omaha, NE. You will plan, prioritize, monitor, and report work, and serve as an escalation point for complex files and production issues.

You will test new software platform releases to ensure compliance and workflow efficiency. Responsibilities include daily report management, resource allocation, second-level Closing Disclosure reviews, and providing production backup.

Qualifikationen

• HS Diploma required.
• 3–5 years of mortgage disclosure and closing experience.
• Excellent working knowledge of the Encompass loan origination system and mortgage regulations (TRID, RESPA, TILA).
• Excellent communication and technical troubleshooting.
• Working knowledge of Microsoft Office products with a strong emphasis on Excel.

Aufgaben

• Manage and review daily operational reports including the daily assignment queues to ensure files are fairly assigned when accounting for complexity.
• Ensure team resources are allocated effectively to complete day-to-day functions and meet business needs.
• Serve as the first point of contact for complex closing issues and act as an escalation resource.
• Perform second-level reviews of Closing Disclosures for accuracy and compliance.
• Provide production backup for the closing desk and maintain capacity.
• Lead system testing for Encompass platform releases and troubleshoot issues.
• Develop, test, and implement system enhancements and document results.

Kenntnisse

Mortgage closing

Problem solving

Communication

Troubleshooting

Ausbildung

HS Diploma

Associates or Bachelors degree

Tools

Encompass LOS

Microsoft Excel

Jobbeschreibung

FNBO is seeking a Subject Matter Expert (SME) for the Closing Team in Omaha, NE. You will plan, prioritize, monitor, and report work, and serve as an escalation point for complex files and production issues.

You will test new software platform releases to ensure compliance and workflow efficiency. Responsibilities include daily report management, resource allocation, second-level Closing Disclosure reviews, and providing production backup.