Mortgage Closing Specialist — Lead & Optimize

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); Hybrid; USD 48,000 - 79,000; Full time

Job summary

First National Bank of Omaha is seeking a Closing SME to support the Closing Team, plan and monitor daily work, and act as an escalation point for complex files. You will test Encompass platform releases, review disclosures for accuracy, and provide backup coverage as needed.

The role requires 3–5 years in mortgage disclosures, strong knowledge of TRID/RESPA/TILA, and excellent Excel skills. A hybrid work arrangement is offered with in-office collaboration several days weekly.

Qualifications

• Must-have: HS diploma; 3–5 years mortgage disclosure and closing experience.
• Excellent knowledge of the Encompass loan origination system and mortgage regulations (TRID, RESPA, TILA).
• Strong communication and technical troubleshooting skills.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Serve as SME for the Closing Team and escalate complex files.
• Plan, prioritize, monitor, and report daily work and queues.
• Provide testing for Encompass platform releases to ensure compliance.
• Perform second-level reviews of Closing Disclosures for accuracy and compliance.
• Provide production backup for the closing desk as needed.
• Lead process improvements and maintain/update procedures.

Skills

Adaptability

Accountability

Critical Thinking

Time Management

Attention to Detail

Communication

Education

HS Diploma

Associates or Bachelor's degree

Tools

Encompass LO System

Microsoft Office

Excel

Job description

First National Bank of Omaha is seeking a Closing SME to support the Closing Team, plan and monitor daily work, and act as an escalation point for complex files. You will test Encompass platform releases, review disclosures for accuracy, and provide backup coverage as needed.

The role requires 3–5 years in mortgage disclosures, strong knowledge of TRID/RESPA/TILA, and excellent Excel skills. A hybrid work arrangement is offered with in-office collaboration several days weekly.