Mortgage Closing Specialist

Financial Center; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Financial Center is seeking a Mortgage Closing Specialist in Indianapolis to manage the end-to-end closing process, working with borrowers, title companies, loan officers, and internal partners.

You will ensure accurate disclosures, coordinate closing dates, and maintain compliance with RESPA, TILA, and related regulations while delivering exceptional member service.

Qualifications

• Associate or bachelor’s degree in business, finance, accounting, mortgage banking, or a related field preferred.
• Minimum of 4 years of residential mortgage lending, mortgage closing, loan processing, title/settlement, or related financial services experience.
• Demonstrated knowledge of residential mortgage loan documentation, closing procedures, and regulatory requirements.
• Experience working with a mortgage LOS and electronic document management systems preferred.

Responsibilities

• Review approved mortgage loan files for completeness and readiness to close, identifying outstanding conditions or documentation requirements.
• Prepare, review, and coordinate closing documents in accordance with approved loan terms, Credit Union policies, investor requirements, and applicable regulations.
• Coordinate closing dates, times, and locations with borrowers, loan officers, processors, title companies, settlement agents, and other parties.
• Review Closing Disclosures and other required disclosures for accuracy and consistency with the approved loan terms.
• Ensure required disclosures, acknowledgments, certifications, and supporting documentation are properly executed and returned.
• Communicate with settlement agents, title companies, and attorneys regarding closing instructions, funding requirements, payoff information, title issues, and other closing-related matters.
• Review executed closing packages for completeness, accuracy, signatures, dates, notarizations, and compliance prior to funding.
• Identify and resolve closing discrepancies or documentation issues promptly to prevent delays in closing or funding.
• Coordinate loan funding after all applicable closing conditions and documentation requirements have been satisfied.
• Ensure mortgage loan files are accurately documented and prepared for post-closing review, servicing, quality control, and/or delivery to investors as applicable.
• Monitor assigned loans and closing pipelines to ensure established service-level standards and closing deadlines are met.

Education

Associate or bachelor’s degree in business, finance, accounting, mortgage banking, or a related field preferred.

Job description

We are committed to creating a workplace that encourages equal opportunity and values the diversity each employee offers to our credit union. We foster development by offering interactive training and learning opportunities. We are committed to building a culture that is fun, flexible, and people-centered. Our goal is to provide a rich environment and nurture our employees' skills.

We are looking for individuals who want to help us maintain the status of a top-notch company. Come join our team!

Please refresh your page if no positions load below.

Current Open Positions

Position:Mortgage Closing Specialist

Location: 7101 E. 56th Street

Indianapolis, IN

Job Id:200

# of Openings:1

POSITION TITLE: Mortgage Closing Specialist

DEPARTMENT: Mortgage

POSITION REPORTS TO: AVP, First Mortgages

POSITIONS SUPERVISED: N/A

FLSA: Full-Time/Non-Exempt (Hourly)

POSITION GRADE: 8

LOCATION:Hybrid - 7101 East 56th Street, Indianapolis, 46226

Every Mortgage Has a Story. Help Us Bring It Home.

At Financial Center, we believe financial wellness is about more than numbers. It's about helping people achieve their goals with confidence. As a Mortgage Closing Specialist, you'll play a critical role in one of the most meaningful moments in a person's life, buying their home.

In this role, you'll be the driving force behind a smooth, accurate, and compliant mortgage closing process, working closely with borrowers, title companies, loan officers, and internal partners to bring each loan across the finish line. Your attention to detail, problem-solving skills, and commitment to exceptional service will help turn approved loans into successful homeownership experiences.

If you thrive in a fast-paced environment, enjoy coordinating complex processes, and take pride in delivering outstanding service, this is an opportunity to make a meaningful impact while joining a team committed to caring, listening, learning, solving, and acting in the best interests of our members and each other.

We're committed to supporting our employees both personally and professionally. To learn more about our benefits, culture, and what it's like to work at Financial Center, visit our Careers & Culture page.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Review approved mortgage loan files for completeness and readiness to close, identifying outstanding conditions or documentation requirements.
• Prepare, review, and coordinate closing documents in accordance with approved loan terms, Credit Union policies, investor requirements, and applicable federal, state, and local regulations.
• Coordinate closing dates, times, and locations with borrowers, loan officers, processors, title companies, settlement agents, and other parties.
• Review Closing Disclosures and other required disclosures for accuracy and consistency with the approved loan terms.
• Ensure required disclosures, acknowledgments, certifications, and supporting documentation are properly executed and returned.
• Communicate with settlement agents, title companies, and attorneys regarding closing instructions, funding requirements, payoff information, title issues, and other closing-related matters.
• Review executed closing packages for completeness, accuracy, signatures, dates, notarizations, and compliance prior to funding.
• Identify and resolve closing discrepancies or documentation issues promptly to prevent delays in closing or funding.
• Coordinate loan funding after all applicable closing conditions and documentation requirements have been satisfied.
• Ensure mortgage loan files are accurately documented and prepared for post-closing review, servicing, quality control, and/or delivery to investors as applicable.
• Monitor assigned loans and closing pipelines to ensure established service-level standards and closing deadlines are met.
• Maintain accurate records and documentation within the Credit Union’s loan origination and document management systems.
• Respond promptly and professionally to questions from borrowers, loan officers, processors, title companies, and other stakeholders.
• Maintain a working knowledge of mortgage lending regulations and requirements, including applicable provisions of RESPA, TILA, ECOA, HMDA, FCRA, and other applicable federal and state regulations.
• Follow Credit Union policies, procedures, internal controls, information-security requirements, and compliance standards.
• Participate in quality control, internal audit, compliance reviews, and process improvement initiatives as requested.
• Assist with identifying opportunities to improve closing processes, reduce errors, enhance member service, and improve operational efficiency.
• Perform other duties and special projects as assigned.

EDUCATION & EXPERIENCE

• Associate or bachelor’s degree in business, finance, accounting, mortgage banking, or a related field preferred.
• Minimum of 4 years of residential mortgage lending, mortgage closing, loan processing, title/settlement, or related financial services experience.
• Demonstrated knowledge of residential mortgage loan documentation, closing procedures, and regulatory requirements.
• Experience working with a mortgage LOS and electronic document management systems preferred.
• Experience reviewing Closing Disclosures, loan documents, title documents, and other mortgage closing documentation preferred.
• Credit union, banking, or financial services experience preferred.

PROFESSIONAL EXPECTATIONS

• Act with intention, alignment, and accountability.
• Contribute to high-performing, cross-functional teams aligned to organizational goals and accountable for results.
• Drive a culture of collaboration, breaking down silos and fostering shared ownership across the organization.
• Communicate clearly and effectively, influencing all levels.
• Make sound, timely decisions that balance organizational priorities, risk, and member experience.
• Demonstrate professionalism, integrity, and sound judgment in all interaction.
• Hold self and others accountable for commitments, ensuring follow-through and measurable progress against established goals.

WORKING ENVIRONMENT STANDARDS & EXPECTATIONS

Work is primarily performed in an office environment using standard business equipment, with workspaces that are typically climate controlled. This role may require occasional lifting or moving of items up to 15 pounds. The position involves a combination of sitting, standing, walking, and frequent use of hands for tasks such as typing and operating office equipment. Unobstructed vision and hearing are essential to effectively perform job functions.

This role requires strong cognitive and interpersonal abilities, including attention to detail, sound judgment, problem-solving, effective communication, and the ability to analyze information and manage multiple priorities. Success in this position also requires initiative, adaptability, and the ability to remain focused and composed in a dynamic work environment.

7101 East 56th Street | P.O. Box 26501
Indianapolis, IN 46226-0501

By subscribing to our email, you receive educational tips, branch info, and exclusive specials to help improve your financial life.

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.

Any links to external websites are links to alternative sites not operated by Financial Center First Credit Union. Financial Center First Credit Union is not responsible for the content of the alternate site. The privacy and security policies of the alternate site may differ from those practiced by Financial Center First Credit Union. Financial Center First Credit Union does not represent you or the third party if you enter into a transaction with the third party.