Mortgage Cash Reconciliation Specialist III

Fifth Third Bank; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Mortgage Cash Reconciliation Researcher III to join our Mortgage Operations team. This position performs complex cash research, adjustments and reconciliations for mortgage, consumer, auto and lease accounts, ensuring accurate postings and timely reporting.

You will balance ledgers, review discrepancies, coordinate with offshore staff where applicable, and help maintain data quality while delivering dependable customer-focused service within bank

Qualifications

• Associate degree or equivalent combination of training and experience.
• Minimum 7 years mortgage banking or customer service experience.
• Knowledge of mortgage, consumer, auto and lease concepts and related regulatory guidelines.
• Proficiency in Microsoft Outlook, Word, Excel and Access or equivalent reporting tools.
• Strong customer service and communication skills.
• Strong analytical abilities and attention to detail.

Responsibilities

• Process complex research and reconciliation adjustments for mortgage, consumer, auto and lease accounts.
• Balance GLs/DDAs and reconcile outages for multiple product lines.
• Train and supervise offshore staff on procedures and quality controls.
• Handle large volumes of daily cash exceptions (payments and payoffs).
• Research and rectify adjustments and processing errors; resolve issues with lenders.
• Coordinate with departments and notify customers or banks of results.

Skills

Mortgage banking

Customer service

Analytical skills

MS Office

Communication

Time management

Education

Associate degree

Tools

Microsoft Excel

Outlook

Access

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Mortgage Cash Reconciliation Researcher III to join our Mortgage Operations team. This position performs complex cash research, adjustments and reconciliations for mortgage, consumer, auto and lease accounts, ensuring accurate postings and timely reporting.

You will balance ledgers, review discrepancies, coordinate with offshore staff where applicable, and help maintain data quality while delivering dependable customer-focused service within bank