Mortgage Branch Manager - (Pulte Mortgage)

Pultegroup; Atlanta (GA); On-site; USD 118,000 - 140,000; Full time

Job summary

PulteGroup, through its Pulte Mortgage division, seeks a Mortgage Branch Manager in Englewood, CO. The role leads mortgage strategy in collaboration with homebuilders, trains sales professionals, and drives signups at the point of sale while meeting plan goals.

The position requires in-office work, with expectations to manage division operations, participate in leadership activities, and ensure customer service excellence across communities.

Qualifications

• Minimum 2–3 years mortgage banking industry experience.
• Experience in team management and leadership with focus on development.
• Ability to travel and work across states as needed.

Responsibilities

• Train sales professionals on Pulte Mortgage benefits and tools.
• Meet or exceed plan goals; pursue signups at point of sale.
• Partner with Mortgage Operations to manage backlog and communicate with sales management.
• Ensure timely subdivision approvals and branch financial plan achievement.
• Attend community/leadership meetings as part of Division Senior Operating team.

Skills

Mortgage banking experience

Leadership/management

Communication

Team building

Travel ability

Education

High school diploma or equivalent

College degree preferred

Job description

Mortgage Branch Manager

Work arrangement - in office required. Position is located in Englewood, CO near Denver.

Job Summary

Provides Mortgage leadership by generating an effective mortgage strategy and working with the Homebuilder to meet and exceed plan goals.

Primary Responsibilities

• Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period.
• Must meet or exceed plan goals.
• Proactively pursue and secure signups for Pulte Mortgage at point of sale.
• Actively participate with builder in Homebuyer and/or Realtor events designed to generate community interest.
• Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction goals.
• Attend all community and leadership meetings as a member of the Division Senior Operating team.
• Partner with Mortgage Operations team to manage the integrity of the Division’s Backlog and communicate with Division Sales Management team.
• Ensures timely subdivision approval.
• Responsible for meeting or exceeding Branch financial Plan.

Management Responsibilities (With Direct Reports)

• Ensures appropriate staffing to meet department needs.
• Utilizes recruiting and selection tools/processes to build organizational talent.
• Delegates work according to employee’s abilities and skills.
• Evaluates employee’s performance and plans for compensation actions in accordance with that performance.
• Provides developmental opportunities through identification of internal and external training opportunities.
• Creates opportunities for employee growth.
• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors).

Scope

• Decision Impact: Division/Dept./Individual
• Department Responsibility: Multiple/Single
• Budgetary Responsibility: Yes
• Direct Reports: Yes
• Indirect Reports: Yes

Required Education

Minimum high school diploma or equivalent. College degree preferred.

Required Experience

• Minimum 2-3 years prior mortgage banking industry experience.
• Builder affiliate experience is preferred.
• Will be able to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner.
• Experience in team management and leadership, with a focus on professional development and growth.
• Will have understanding of mortgage lending processes, regulations, and industry trends.
• Demonstrated ability to drive results and achieve operational excellence.
• Effectively work with various leadership teams across functions.
• Ability to ensure team meets expectations and addresses any issues that arise.
• Ability to travel.
• Implementation of effective hiring processes and strategies to attract top talent and meet staffing needs.
• Experience in conducting regular performance evaluations for managers and individual contributors, providing constructive feedback and actionable insights.
• Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth.
• Growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives.
• Team Building: Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievements.
• Secure and maintain mortgage licenses in various states.

Legal / Compliance

This position is subject to the CFPB Loan Originator Compensation Rule.

Salary and Benefits

Salary Range: $118,000 to $140,000 annually depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.