Mortgage Branch Manager (Pule Mortgage)

Pulte Mortgage LLC; Houston (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare Coverage

PTO and Work/Life Benefits

Retirement Plan with Company Match

Mortgage Financing Discounts

Job summary

Pulte Mortgage LLC is seeking a Mortgage Leader to drive the strategy and work with homebuilders to achieve targeted capture rates. The role emphasizes training sales professionals, securing signups at the point of sale, and boosting community engagement through events.

The position also focuses on maintaining high customer satisfaction, supervising the division's backlog, and ensuring regulatory compliance across states.

Qualifications

• Minimum high school diploma or equivalent.
• College degree preferred.
• Related Functional Experience: 5-7 years minimum.
• Time in position: 5-7 years minimum.

Responsibilities

• Drives training for sales pros on Pulte Mortgage benefits and tools.
• Pursues and secures signups for PMLLC at point of sale.
• Participates in events to generate community interest with Homebuyers/Realtors.
• Sets customer service standards with local management and aims for 90% satisfaction.
• Attends community and leadership meetings as part of the Division Senior Operating team.
• Manages backlog integrity with Fulfillment Center and communicates with Sales Management.
• Ensures subdivision approval and status.
• Maintains profit motive and branch financial performance.
• Secures mortgage licenses in various states.

Skills

Leadership

Communication

Microsoft Office

Sales training

Education

High school diploma

College degree preferred

Tools

CRM

Job description

Providing lending services to help our customers achieve their dream of homeownership. At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people‑first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive. This is an onsite position located in Houston, Texas.

JOB SUMMARY

Provides Mortgage leadership by generating an effective mortgage strategy and working with the Homebuilder to produce the targeted capture rate.

PRIMARY JOB RESPONSIBILITIES

• Drives all training for sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and after application tools for tracking customer status.
• Proactively pursue and secure signups for PMLLC at point of sale
• Actively participate with builder in Homebuyer and/or Realtor events designed to generate community interest
• Sets standards for customer service in conjunction with local homebuilding management and achieve a 90% customer satisfaction rating
• Attend all community and leadership meetings as a member of the Division Senior Operating team
• Partner with Fulfillment Center to Manage the integrity of the Division’s Backlog and communicate with Division Sales Management team
• Ensures subdivision approval and status.
• Maintains Pulte profit motive and manage branch financial performance
• Secure mortgage licenses in various states

MANAGEMENT RESPONSIBILITIES

• Ensures appropriate staffing to meet department needs
• Utilizes recruiting and selection tools/processes to build organizational talent
• Delegates work according to employee’s abilities and skills
• Evaluates employee’s performance and plans for compensation actions in accordance with that performance
• Provides developmental opportunities through identification of internal and external training opportunities
• Creates opportunities for employee growth
• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

SCOPE

Decision Impact: Area/Division/ Individual Department Responsibility: Multiple/Single Budgetary Responsibility: Yes Direct Reports: Yes Indirect Reports: Yes Physical Requirements: None

REQUIRED EDUCATION/EXPERIENCE

Minimum high school diploma or equivalent. College degree preferred. Related Functional Experience: Minimum of 5-7 years Time in position: Minimum of 5-7 years at a Position

REQUIRED LICENSING, REGISTRATION AND/OR CERTIFICATIONS

Valid Driver's License because driving is an essential function of this position.

REQUIRED SKILLS/KNOWLEDGE

Excellent oral and written communication skills, strong computer proficiency in Microsoft Office programs.

Additional Information

This position is subject to the CFPB Loan Originator Compensation Rule Ability to travel when needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre‑hire background check including credit, criminal, education and employment.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.

We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat). We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.). We will not request money as part of your interview or onboarding process. If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [e-mail].

PulteGroup Employee Benefits

At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

• Comprehensive, Flexible and Affordable Healthcare Coverage Options
• Supplemental Healthcare Coverage Opportunities
• PTO and Work/Life Benefits
• Health Advocacy and Wellness
• Retirement Plan with Company Match
• Education and Employee Assistance Programs
• Paid Parental Leave and Adoption Benefits
• Mortgage Financing Discounts through Pulte Mortgage