Morning Restaurant Server — Guest Experience Pro

Crowne Plaza Lansing; Lansing (MI); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Vacation time

Vacation enhancement

Personal day

Paid holidays

Bereavement leave

Pet bereavement

Footwear reimbursement

Life insurance

Holiday bonus

Sick time

Travel benefits

Friends and family rate

Retirement plan

Zusammenfassung

Crowne Plaza Lansing is seeking a Restaurant Server to deliver exceptional food and beverage experiences with warmth and professionalism. Shifts typically run from 6 AM to 2 PM, reflecting the hotel’s guest-focused service model.

The role requires strong guest interaction skills, adherence to safety and service standards, and the ability to work flexible hours including weekends and holidays. Training and benefits accompany the position.

Qualifikationen

• Strong problem-solving and reasoning skills.
• Flexibility to work nights, weekends, and holidays as needed.
• Effective communication skills, both written and verbal, in the primary workplace language.
• Basic reading, writing, and math skills.
• Proficient in navigating necessary software and applications.
• Ability to comply with local food handling and alcohol service laws, including passing the ServSafe Alcohol Safety class and exam.
• Knowledge of table service standards, appropriate settings, service ware, and all menu items and preparation methods.
• Capability to engage positively with guests and colleagues.

Aufgaben

• Take guest orders and serve food and beverages using established Hotel standards.
• Complete all IHG and Hotel training.
• Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease.
• Check identification of guests appearing to be under 40 years of age.
• Notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Clean and maintain workspace.
• Perform pre- and post- shift duties; such as cleaning and stocking.
• Clean and maintain workspace including tables, walls, windows, floors, and in-room dining carts.
• Engage with guests and colleagues using D.A.R.E. to Connect behaviors.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC).
• Additional duties as necessary and assigned.

Kenntnisse

Problem solving

Flexibility

Communication skills

Reading/Writing/Math basics

Software proficiency

ServSafe alcohol knowledge

Table service knowledge

Guest engagement

Ausbildung

High school diploma preferred

Tools

POS systems

Jobbeschreibung

Crowne Plaza Lansing is seeking a Restaurant Server to deliver exceptional food and beverage experiences with warmth and professionalism. Shifts typically run from 6 AM to 2 PM, reflecting the hotel’s guest-focused service model.

The role requires strong guest interaction skills, adherence to safety and service standards, and the ability to work flexible hours including weekends and holidays. Training and benefits accompany the position.