Event Banquet Server & Guest Experience Lead

Crowne Plaza Lansing; Lansing (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Vacation time

Vacation Enhancement

Personal Day

Paid Holidays

Funeral/Bereavement Leave

Pet Bereavement

Footwear Reimbursement Policy

$20,000 Life Insurance Policy

Holiday Bonus

Sick time

Travel Benefits at IHG® Hotels & &

Job summary

Crowne Plaza Lansing is seeking a Banquet server to deliver exceptional guest service during events. You will set up event spaces, serve food and beverages, and assist the team to ensure guests have a memorable experience.

The role requires flexibility to work nights, weekends, and holidays, with training completed per hotel standards. Join a team focused on safety and service excellence.

Qualifications

• High school diploma or equivalent is preferred.
• Minimum of six months of prior food service experience preferred.
• Must meet minimum age to serve alcohol per local law.
• Willing to work varying schedules, including nights, weekends, and holidays.
• Complete all hotel training as required.

Responsibilities

• Serve food and beverages using established Hotel standards.
• Set up for events including place settings, décor, buffet lines, table linens, tables, and chairs.
• Complete all IHG and Hotel training.
• Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; check identification of guests appearing to be under 40 years of age.
• Notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Clean and maintain workspace including back hall, carts, storage closets, event space.
• Engage with guests and colleagues using D.A.R.E. to Connect behaviors.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC).
• Additional duties as necessary and assigned.

Skills

Problem-solving

Flexible schedule

Communication skills

Reading/Writing/Math

ServSafe Alcohol

Education

High school diploma or equivalent

Job description

Crowne Plaza Lansing is seeking a Banquet server to deliver exceptional guest service during events. You will set up event spaces, serve food and beverages, and assist the team to ensure guests have a memorable experience.

The role requires flexibility to work nights, weekends, and holidays, with training completed per hotel standards. Join a team focused on safety and service excellence.