Host/Greeter

The Meritage Resort & Spa – Napa, CA; Napa (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

The Meritage Resort & Spa – Napa, CA is seeking a Morning Host for Olive & Hay. You will create a warm welcome for guests, manage reservations, seating, and flow, and support the service team to ensure smooth breakfast and lunch operations.

The ideal candidate is friendly, organized, and detail‑oriented, with a genuine passion for hospitality. Must be 18+, able to work mornings, weekends, and holidays, and hold a Food Handler Card or obtain one within 30 days.

Qualifications

• Previous hospitality, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Friendly, professional demeanor with a genuine passion for guest service.
• Ability to multitask and remain composed in a fast-paced restaurant environment.
• Basic computer skills and willingness to learn reservation systems.
• Flexible availability including mornings, weekends, and holidays.
• Must be at least 18 years old.
• Valid Food Handler Card or ability to obtain one within 30 days.

Responsibilities

• Warmly greet and welcome guests, escort to tables, present menus and dining options.
• Manage reservations, walk-ins, and waitlists with balanced seating.
• Monitor table availability, guest counts, and wait times; inform management.
• Assist with reservations, inquiries, and phone calls professionally.
• Maintain cleanliness and presentation of host stand, entrance and waiting areas.
• Communicate VIP arrivals and special requests to the team.
• Support service with food running, refills, and bussing as needed.
• Thank guests and invite return visits; address concerns within role scope.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Hospitality mindset

Flexibility

Tools

Reservation system

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentHost – Olive & Hay (must be able to work Mornings)Department: Food & BeveragePosition: HostLocation: The Meritage Resort & SpaPosition SummaryThe position pays $16.90 hourThe Host is responsible for creating a warm and welcoming first impression for guests dining at Olive & Hay. This position plays a key role in ensuring efficient breakfast and lunch operations by managing reservations, coordinating seating, maintaining guest flow, and supporting the service team. The ideal candidate is friendly, organized, attentive to detail, and committed to delivering exceptional hospitality.Essential Duties & ResponsibilitiesWarmly greet and welcome guests upon arrival, escort them to their tables, present menus, and provide information about dining options and resort amenities.Manage reservations, walk-ins, and waitlists while ensuring efficient seating arrangements and balanced guest distribution among servers.Monitor table availability, guest counts, and estimated wait times, communicating updates to management and the service team.Accommodate guest preferences, special requests, and dietary considerations whenever possible.Answer incoming telephone calls, assist with reservations, and respond professionally to guest inquiries.Maintain the cleanliness, organization, and overall presentation of the host stand, menus, entrance, and waiting areas.Communicate relevant guest information, VIP arrivals, special occasions, and service requests to the appropriate team members.Assist with monitoring table readiness and coordinating with bussers and servers to support efficient table turns.Support the service team with food running, beverage refills, table clearing, and other duties as business levels require.Thank guests upon departure, invite them to return, and address guest concerns within the scope of the position.Remain informed of daily resort occupancy, special events, group arrivals, and restaurant promotions to anticipate guest needs.Follow all established food safety, sanitation, workplace safety, and resort service standards.Maintain reliable attendance and punctuality, reporting to scheduled shifts prepared to work.Additional ResponsibilitiesAssist with preparing menus, polishing or rolling silverware, and maintaining restaurant supplies as needed.Monitor the cleanliness of restaurant entrances, waiting areas, and nearby guest facilities, reporting concerns to the appropriate department.Communicate operational challenges, guest complaints, and unusual incidents promptly to management.Assist with opening procedures and preparation for morning service.Work collaboratively with culinary, service, and management teams to ensure a seamless guest experience.QualificationsPrevious hospitality, restaurant, or customer service experience preferred.Strong communication, interpersonal, and organizational skills.Friendly, professional demeanor with a genuine passion for guest service.Ability to multitask and remain composed in a fast-paced restaurant environment.Basic computer skills and willingness to learn restaurant reservation and telephone systems.Ability to communicate effectively with guests and team members.Flexible availability, including mornings, weekends, and holidays.Must be at least 18 years of age.Valid Food Handler Card or ability to obtain one within 30 days of employment.Commitment to maintaining professional appearance, punctuality, and resort hospitality standards.Physical Requirements & Work EnvironmentAbility to stand and walk for extended periods throughout the shift.Ability to work efficiently in a fast-paced dining environment.Frequent bending, reaching, carrying, and handling of restaurant supplies and equipment.Ability to lift and carry up to 50 pounds occasionally, with lighter lifting required more frequently.Ability to work around kitchen equipment, hot surfaces, cleaning products, and varying noise levels.Must wear approved non-slip, oil-resistant footwear and follow all established safety procedures.Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.Position ExpectationsThe Morning Host serves as the first and last point of contact for many of our guests and is instrumental in setting the tone for their dining experience. Success in this role requires genuine hospitality, effective communication, attention to detail, and the ability to maintain an organized and welcoming environment while supporting the operational needs of Olive & Hay.This job description is not intended to be all-inclusive. Additional duties may be assigned based on business needs. Management reserves the right to modify responsibilities and provide reasonable accommodations as appropriate.-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.