Morning Drive-Thru & Guest Service Associate

Clark Holdings, Inc. / Tim Hortons; City of Batavia (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Clark Holdings, Inc. / Tim Hortons in Batavia, NY is seeking a friendly, energetic full-time Customer Service Team Member for morning shifts (6am-2pm) and (7am-3pm), including weekends. You will greet guests, take and prepare orders, and help maintain a clean dining area.

Your role focuses on delivering exceptional guest experiences, accurate order processing, and teamwork in a fast-paced environment. Training and growth opportunities are available within a supportive team setting.

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
• Adhere to all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.

Skills

Excellent customer service

Communication

Fast-paced environment

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

POS system

Cash handling

Job description

Clark Holdings, Inc. / Tim Hortons in Batavia, NY is seeking a friendly, energetic full-time Customer Service Team Member for morning shifts (6am-2pm) and (7am-3pm), including weekends. You will greet guests, take and prepare orders, and help maintain a clean dining area.

Your role focuses on delivering exceptional guest experiences, accurate order processing, and teamwork in a fast-paced environment. Training and growth opportunities are available within a supportive team setting.