Morning Barista & Breakfast Server - Guest Experience

BENCHMARK; Birmingham (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Pyramid Global Hospitality, at the Hilton Birmingham at UAB, is seeking a highly motivated Restaurant Server to deliver exceptional guest experiences in a fast-paced setting. You will be the face of the dining team, ensuring guests feel welcomed from arrival to departure.

You will greet guests, describe menu options, upsell beverages, and partner with the kitchen staff to maintain smooth service across shifts.

Qualifications

• Engaging and welcoming personality required.
• Descriptive with ability to upsell menu items.
• 2-4 years of food service experience.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating exceptional guest experiences.
• Excellent communication skills.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead.
• Greet guests as they arrive or move about the restaurant.
• Guide guests on their culinary journey through descriptive selling of the menu.
• Be accurate in your order taking, confirming all special requests.
• Be the master of the menu, understanding the details to enhance the conversation.
• Work collaboratively with other restaurant servers and kitchen/bar staff.
• Assist guests who have concerns to guide them to a resolution that leaves them happy.
• Finalize the experience through timely and accurate bill presentation.

Skills

Engaging personality

Descriptive selling

Food service experience

Wine/beer/cocktails knowledge

Under pressure

Excellent communication

Job description

Pyramid Global Hospitality, at the Hilton Birmingham at UAB, is seeking a highly motivated Restaurant Server to deliver exceptional guest experiences in a fast-paced setting. You will be the face of the dining team, ensuring guests feel welcomed from arrival to departure.

You will greet guests, describe menu options, upsell beverages, and partner with the kitchen staff to maintain smooth service across shifts.