Monthly Giving Growth Manager

Paralyzed Veterans of America (PVA); Washington (District of Columbia); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule: 2 days in office

Employer-paid Medical Insurance

Basic Life Insurance

Long-term Disability

401k Match

Tuition Reimbursement

Paid holidays (14)

Vacation starting at 15 days

Sick leave with accrual

Parking & Transit accounts

Job summary

Paralyzed Veterans of America seeks a Sustainer Program Manager to grow the recurring giving program across mail, canvassing, email, text, and digital channels. You will lead multi-department collaboration, analyze donor data, and manage external partners to maximize revenue and file stability.

The role requires ownership of annual and multi-year plans, KPI development, and cost-efficient channel optimization, with a focus on donor retention and program expansion.

Qualifications

• Bachelor's Degree or equivalent experience in the field of direct response marketing or Development.

Responsibilities

• Create and implement annual and multi-year plans to maximize sustainer growth.
• Identify and direct investments for new and existing programs to acquire, convert, retain, and recapture sustainers.
• Align direct mail offline/online sustainers to create a unified strategy with different messaging options.
• Develop and direct execution of strategy for monthly giving program through multiple channels.
• Direct and lead monthly giving program operations, including donor services to recurring donors.
• Assist with annual revenue and expense planning, budgeting, and monthly reforecasting.
• Develop retention strategies to ensure maximum sustainer retention.
• Develop and monitor sustainer program KPIs.
• Establish incentive structure and recognition plan for sustainers.
• Explore testing new channels and payment options.
• Research trends in other monthly giving programs and bring new ideas to the team.
• Optimize under-utilized opportunities in other channels and initiatives.
• Work with gift processing, donor services, and other staff to improve backend processes.
• Collaborate with Individual Giving as donors reach the threshold.

Skills

Analytical skills

Problem-solving

Written and verbal communication

Project management

Cross-department collaboration

Attention to detail

Education

Bachelor's degree or equivalent in direct response marketing or development

Tools

Excel

CRM systems

Job description

Paralyzed Veterans of America seeks a Sustainer Program Manager to grow the recurring giving program across mail, canvassing, email, text, and digital channels. You will lead multi-department collaboration, analyze donor data, and manage external partners to maximize revenue and file stability.

The role requires ownership of annual and multi-year plans, KPI development, and cost-efficient channel optimization, with a focus on donor retention and program expansion.