Monitoring & Event Management Lead - SIEM & 24x7 Ops

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Monitoring & Event Management Team Lead in Arlington, VA to drive 24x7 SIEM monitoring, incident validation, and escalation for federal customers.

You will lead the EWCC team, ensure CMDB/ITSM integration, and own event detection and automated ticketing. The ideal candidate has 5+ years MEM experience, 3+ years in outsourcing/government delivery, ITIL Foundation, and strong ServiceNow/SIEM tooling skills.

Qualifications

• 5+ years of Monitoring & Event Management experience.
• 3+ years in an IT outsourcing/IT consulting/government contracting environment managing 24x7 services.
• ITIL 4 Foundation or ITIL 5 Foundation certification is required by the customer.

Responsibilities

• Lead the Enterprise Wide Command Center (EWCC) and run 24x7x365 SIEM monitoring and incident handling.
• Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet SLAs while managing contractor performance.
• Oversee event detection, validation, correlation, automated ticket creation in ITSM, and incident bridge calls for P1/P2.
• Drive improvements to monitoring efficacy and reduce false positives with timely outage notifications.

Skills

Monitoring & Event Management

IT outsourcing

ITIL Foundation

ServiceNow

Splunk

QRadar

Microsoft Sentinel

PowerShell

Education

High School Diploma

College Preferred

ITIL Foundation Certification

Tools

ServiceNow

CMDB/ITSM integration

Event Management

ITOM/Discovery

Service Mapping

Job description

General Dynamics Information Technology, Inc. is seeking a Monitoring & Event Management Team Lead in Arlington, VA to drive 24x7 SIEM monitoring, incident validation, and escalation for federal customers.

You will lead the EWCC team, ensure CMDB/ITSM integration, and own event detection and automated ticketing. The ideal candidate has 5+ years MEM experience, 3+ years in outsourcing/government delivery, ITIL Foundation, and strong ServiceNow/SIEM tooling skills.