Monitoring & Event Management Analyst – Platform Lead

Duquesne Light Corporation

Pittsburgh, Northern (Allegheny County, KY)

Hybrid

USD 85,000 - 110,000

Full time

7 days ago

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Job summary

Duquesne Light Company seeks a Service Delivery Analyst – Enterprise Monitoring and Event Management Associate III to own, administer, and optimize enterprise monitoring platforms across on-premises and cloud environments. This hands-on role focuses on platform administration, monitoring strategy, alert quality, and continuous improvement using SolarWinds, Azure Monitor, and Prometheus.

You will participate in a 24/7 on-call rotation and collaborate with IT teams to ensure reliable monitoring

Qualifications

Bachelor’s degree in Information Technology or related field.
3+ years of relevant experience required.
Hands-on experience administering enterprise monitoring platforms.
Experience with SolarWinds, Azure Monitor, Prometheus.
ITIL Foundation certification.
Experience supporting 24/7 operational environments and on-call rotations.
Strong understanding of servers, networking, virtualization, cloud services.

Responsibilities

Serve as the primary platform owner for enterprise monitoring and event management.
Administer, patch, upgrade, and optimize monitoring platforms.
Ensure monitoring coverage remains accurate and aligned with standards.
Maintain platform stability, availability, performance, and health.
Onboard servers, devices, applications into monitoring platforms.
Support incident response through monitoring data analysis and escalation.