Senior Platform Observability Lead - Enterprise Monitoring

Darden; Orlando (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Darden in Orlando, FL is seeking a Sr. Platform Systems Analyst - Enterprise Monitoring to implement and maintain a comprehensive monitoring solution ensuring high availability across a 24x7 production environment.

You will align and unify tools like AppDynamics, Azure Monitor, Prometheus, SCOM, BMC AIOps, xMatters, and Grafana, delivering actionable alerts and rich dashboards for business processes and critical IT services.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or related field, or equivalent experience
• 3+ years’ experience in enterprise monitoring and observability, including APM, infrastructure monitoring, and event management
• Proficiency with monitoring tools such as AppDynamics, Prometheus, Azure Monitor, SCOM, Entuity, and WhatsUpGold
• Hands-on experience with xMatters or similar tools for alert routing, workflows, and escalation management
• Experience with event correlation platforms like BMC AIOps
• Strong understanding of cloud-native monitoring principles (especially Azure)
• Familiarity with SNMP, network monitoring, and core LAN/WAN, firewall, and load balancer components
• Knowledge of Windows and UNIX/Linux server administration
• Strong grasp of enterprise application architectures and monitoring challenges across distributed systems
• Ability to translate low-level telemetry into high-value business reports and dashboards

Responsibilities

• Design, deploy, and manage end-to-end monitoring and observability solutions across infrastructure, applications, databases, and cloud services.
• Administer, maintain, and support enterprise monitoring tools, including routine upgrades, license management, and system tuning.
• Manage and maintain existing monitors across platforms, ensuring they remain relevant, accurate, and aligned with evolving system and business requirements.
• Review and recommend alert thresholds, KPIs, and escalation criteria to ensure actionable and meaningful alerting.
• Collaborate with application, infrastructure, database, and network teams to define monitoring strategies for performance, availability, and reliability.
• Integrate tools such as AppDynamics, Prometheus, Azure Monitor, SCOM, BMC AIOps, WhatsUpGold, and xMatters into a cohesive observability platform.
• Build and maintain dashboards, metrics visualizations, and alert rules using Azure Monitor, Application Insights, and Grafana.
• Support synthetic and real-user monitoring to measure application performance and user experience.
• Streamline alerting workflows and escalation paths using tools like xMatters to support 24x7 incident response.
• Help teams identify monitoring gaps, reduce noise and false positives, and enhance correlation using tools like BMC AIOps.
• Oversee monitoring of SSL certificates, URLs, and Key Vault secrets, ensuring proactive renewal and alerting.
• Analyze telemetry and diagnostic data to aid troubleshooting and incident root cause analysis.
• Provide monitoring expertise and implementation support for IT projects and new technology rollouts.
• Document tool configurations, monitoring policies, operational procedures, and troubleshooting guides.
• Continuously evaluate observability coverage to ensure system visibility, scalability, and security.
• Deliver periodic reports on system health, capacity trends, alert volumes, and KPIs to leadership and stakeholders.

Job description

Darden in Orlando, FL is seeking a Sr. Platform Systems Analyst - Enterprise Monitoring to implement and maintain a comprehensive monitoring solution ensuring high availability across a 24x7 production environment.

You will align and unify tools like AppDynamics, Azure Monitor, Prometheus, SCOM, BMC AIOps, xMatters, and Grafana, delivering actionable alerts and rich dashboards for business processes and critical IT services.